Start date: from mid-March, at the latest from the end of March

Project duration: Until the end of November

Location: remote

 

Must-haves:

Several years of experience supporting IT solutions with a focus on stability, security and service delivery

Very good knowledge of Microsoft Office 365, Citrix Workspace Client, SAP Client

Good knowledge of user and authorization management with Active Directory On-Prem and Azure

Experience with workstation and printer hardware

Experience in remote maintenance, ticket systems, asset management (ideally experience with Matrix42)

Experience in system monitoring and documentation

 

Tasks:

Support for software & hardware solutions

Receiving incidents and recording them in the ticket system

Forwarding to the next support level

Follow-up of the processes

Support for video conferencing and printer solutions & user and authorization management