Description
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Work & Experience
keyboard_arrow_down 01.01.2006 — Now
CRM Senior Business Analyst ( Project summary:
Period:
since 01/2006
Branch:
Finance in Switzerland
Project:
CRM Senior Business Analyst
Tasks:
I am working as Senior Business Analyst in the CRM business unit of a large swiss bank. I am related to a project 'client retention and successor management' where I am responsible for the following tasks:
Project planning
Developing project plans
Obtaining commitment to the plans from all team members
Project monitoring
Monitoring project against plan and managing corrective actions
Requirements development and management
Analyzing and validating the requirements from the business department
Analyzing and developing Use Cases
Designing a change process
Interfering between the business and the development department
Technical solutions
in-depth problem analysis and developing solution proposals
Developing effort estimations
Developing process diagrams and -descriptions
Validation/Test
Developing Test Cases with Testtool on XML basis regarding Use Cases specification
Performing assembly and module tests
Analyzing and managing test results
to be extended... 01.11.2005 — 31.12.2005
senior business analyst, senior developer and tester Period:
11/2005 - 12/2005
Branch:
Engineering company and Fair industry in Germany
Project:
Siebel CRM - Analysis, Development and Test
Tasks:
Design and development of an interface between Siebel and BaaN ERP system to handle the import/export of accounts, contacts, addresses, price lists, exchange rates, orders and products, using the Siebel EAI Adapter, Integration Objects, custom business services and workflows
Design and development of an interface to load, verify and relate contacts with their contact id from a CSV file dynamically to selected campaigns, using custom business services
Definition and configuration of repeating instances (jobs) to start import workflows periodically on the server
Roles: senior business analyst, senior developer and tester
crm-system: Siebel CRM 7.8.2 Sales, Siebel 2000 CRM Call-Center
plattforms: MS-Windows 2003 Server, MS-Windows XP
database: MS-SQL Server, Oracle 8.1.7
development: Siebel eScript, Siebel VB, Siebel Workflow, Siebel EAI (Integration Objects, XML, Siebel EAI Business Services), repeating instances.
applications: Siebel Tools 7.8 and 2000, Siebel Administration/Configuration, XMLSpy. 01.04.2005 — 31.10.2005
Period:
04/2005 - 10/2005
Branch:
Finance in Germany
Project:
Siebel CRM - Analysis, Design, Migration, Development and Test
Tasks:
Development of a business concept
Technical analysis and realisation of business requirements
Development of an IT concept and Siebel prototype
Development of a GUI design document
GUI enhancements and adaptations
Data model enhancements on business component and table level
Development of customer specific workflows, business service methods and eScript modules
Implementation (GUI, workflows, eScripts, BCs, VBCs, Business Services, EAI)
Design and development of business services to handle outbound letter printing via a central printing center (Offer Management)
Design and development of business services to handle the copying and historization of opportunities and related child objects (Offer Management)
Design and development of business services/virtual business components to open, parse, show and store XML data, delivered by external auditing companies (Offer Management)
Implementation of contract management enhancements with Siebel Configuration and Scripting (Offer Management)
Module and integration testing of implemented functionality 01.03.2005 — 30.04.2005
senior business analyst and senior developer Period:
03/2005 - 04/2005
Branch:
Telecommunication in Sweden
Project:
Amdocs Clarify CRM - Design and implementation of a new business process as prototype
Tasks:
Process and system analysis
Functional and technical design for a web-based solution
Clarify Thin-Client development for the ADSL reseller sales functionality (prototype)
Roles: senior business analyst and senior developer
crm-system: Amdocs Clarify CRM 12
plattforms: Unix, BizTalk Server (Middleware), Amdocs Clarify Integration Gateway, MS-Windows XP
database: Oracle 9i
development: Java, Java Script, JSP, CBOs, XML, HTML
applications: JDK 1.4.1, Macromedia Dreamweaver MX, Clarify Custom. Center, DD Editor. 01.07.2004 — 28.02.2005
project manager and senior business analyst Period:
07/2004 - 02/2005
Branch:
Retail in Germany and France
Project:
CRM Project Manager Corporate Information Management and Business Analyst for an international CRM system Roll-Out.
Tasks:
Development of business gap analyses
Development of business concepts and process specifications
International deployment-/roll-out management
Monitoring and steering of demand management for process- and application changes
Project- and time management
Roles: project manager and senior business analyst
crm-system: a custom CRM system based on Oracle and J2EE
plattforms: Unix, MQ Series, MS-Windows 2000/XP
database: Oracle 9i, Teradata Warehouse
languages: Oracle Forms, J2EE, PL/SQL, XML
applications: MicroStrategy 7i (Business Intelligence), ARIS (Process Modelling), MS-Office XP, MS-Project XP, Peregrine Service Center 4 (Demand Management) 01.05.2004 — 30.06.2004
senior business analyst and senior developer Period:
05/2004 - 06/2004
Branch:
Bank/Finance in Germany
Project:
Siebel CRM and Amdocs Clarify CRM - System Enhancement and Migration
Tasks:
Analysis and enhancement of an existing CRM system
CRM migration analyses and concepts
Coaching of project team members and external company
Roles: senior business analyst and senior developer
crm-system: Siebel CRM 7.5 eFinance, Amdocs Clarify CRM 8.6
plattforms: SUN Solaris, MS-Windows 2000/XP
database: Oracle
languages: ClearBasic, SQL
tools: UIEditor, CBExchange, EIM, Siebel Tools, MS-Office 01.10.2003 — 30.06.2004
Period:
10/2003 - 06/2004
Branch:
Telecommunication in Germany
Project:
Amdocs Clarify CRM - Technical project manager of a Clarify Maintenance and Development Project
Tasks:
Technical project management with responsibility for human ressources within the Clarify team
Definition and assignment of team member roles in consideration of the technical team member skills
Customers direct contact person in technical issues
Planning and assignment of work packages
Planning and development of change requests
Assistant in the Clarify 12 upgrade process
Problem ticket management
Analysis and elimination of system and program errors
Technical coaching of team members
Roles: technical project manager, business and technical analyst, senior developer and coach
crm-system: Amdocs Clarify CRM 12 and 10.1
moduls: Clear Call Center, Clear Support, eResponse, Process Manager
plattforms: Sun Solaris, BEA Tuxedo, Oracle Advanced Queues, MS-Windows NT/XP
database: Oracle 8.1.7 and 9i
languages: ClearBasic front-end/back-end, CBBatch, Remote CB, PL/SQL and SQL
tools: Rational Clear Case, Rational Clear Quest, ARS Remedy, TOAD, Oracle DB Tools, UI Editor, CB Exchange, DD Editor, SSH Tunnelling, Remote Access, MS-Visio 01.05.2003 — 30.09.2003
Senior business analyst and senior developer Period:
05/2003 - 09/2003
Branch:
Telecommunication in Poland
Project:
Amdocs Clarify CRM - Senior business analyst and senior developer
Tasks:
analysis of business processes and creation of technical design documents
implementation and enhancement of complex code modules and forms
e. g. design and development of a rule based module to automate the
self dependent coordination of change requests with business departments
Roles: senior business analyst and senior developer
crm-system: Amdocs Clarify CRM 10.1
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: SUN Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.7
languages: Clear Basic, PL/SQL, SQL, Unix Shell Scripts and XML
tools: PVCS Version Manager, Lotus Notes, Toad, Oracle DB Tools, UI Editor, CB Exchange, DD Editor, Netgraph (system for network availability checks) 01.04.2003 — 31.05.2003
senior business analyst, designer, senior developer and sub-project manager Period:
04/2003 - 05/2003
Branch:
Telecommunication in Germany
Project:
Amdocs Clarify CRM - Change Request Design and Development
Tasks:
Analysis and evaluation of business process implementation and integration efforts
Creation of technical design documents for the implementation and adaption of new and existing business and system processes
Development of new system functions
sub-project manager tasks
Roles: senior business analyst, designer, senior developer and sub-project manager
crm-system: Amdocs Clarify CRM 10.1
moduls: Clear Call Center
plattform: Sun Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.7
languages: ClearBasic, PL/SQL, SQL, Unix Shell scripts
tools: Rational Clear Case, Rational Clear Quest, ARS Remedy, TOAD, Oracle DB Tools, UI Editor, CB Exchange, DD Editor 01.02.2003 — 30.04.2003
business analyst, designer, senior developer and sub-project manager Period:
02/2003 - 04/2003
Branch:
Finance in Czech Republic
Project:
Siebel CRM - Design and Development
Tasks:
Development of technical designs
Development and configuration of the enhanced Account and Order Management (AOM)
Business Components, Views, applets and code modules
Roles: business analyst, designer, senior developer and
sub-project manager
crm-system: Siebel CRM 7.5 eFinance
moduls: Account and Order Management
development: Siebel VB and configuration
applications: Siebel Tools 7.5, Siebel Administration/Configuration
Period:
10/2001 - 02/2003
Branch:
Automotive in Germany, Italy, Spain and UK
Project:
Amdocs Clarify CRM - Design and Development of an International Kernel
Tasks:
Creation of a gap analysis to examine and show the possible business process mappings
Effort estimation and rating for a system and process implementation
Conceptual design and development of a country specific and parameterizable Clarify kernel for the international roll-out
On site consulting and support during the international roll-out (Italy, Spain and UK)
Design of high level, detail level and interface concepts
Development and integration of external systems (internet-, extranet- and legacy systems)
Conceptual and technical integration of different communication channels (E-Mail, Fax and White-Letter-Scans)
Design and development of a tool for the automatic translation of system parts (e. g. strings, forms, drop-down list and database records)
Conception and re-design of complex business processes and business logic
Conception and development of modul- and function test, as well as code reviews
project leading tasks
Roles: business and technical analyst, designer, senior developer,
test manager, project leader and roll-out supporter
crm-system: Amdocs Clarify CRM Version 11.5, 10.1 and 8.6
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: HP UX, BEA Tuxedo, MS-Windows NT/XP, ComFAX, MS-Exchange, HP OpenMail and Samba, Remote Access
database: Oracle 8i
languages: ClearBasic, PL/SQL, SQL, Unix Shell scripts, AWK, Java, MS-Visual Basic, DDE/OLE and HTML
tools: Continuus, MS-Visual Source Safe, PL/SQL Developer, TOAD, Oracle DB Tools, Winrunner, UI Editor, CB Exchange, DD Editor, Testdirector 01.06.2002 — 31.07.2002
Period:
06/2002 - 07/2002
Branch:
Telecommunication in Austria
Project:
Amdocs Clarify CRM - Implementation Analysis and Effort Estimation
Tasks:
Self dependent analysis for the implementation and integration of business processes, as well as the creation of an effort estimation
Customers first contact for all technical questions 01.08.2001 — 30.09.2001
technical analyst, developer, system integrator Period:
08/2001 - 09/2001
Branch:
Bank/Finance in Germany
Project:
Amdocs Clarify CRM - Migration Project
Tasks:
Migration and re-design of an existing contact management software to Visual Basic and partial integration in Clarify.
Roles: technical analyst, developer, system integrator
crm-system: Amdocs Clarify CRM Version 8.6
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: Sun Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.6
languages: ClearBasic, MS-Visual Basic, SQL, Unix Shell scripts
tools: UI Editor, CB Exchange, DD Editor, Oracle SQL Plus, Oracle Discoverer, TOAD and Oracle DB Management Tools 01.03.2001 — 31.08.2001
Period:
03/2001 - 08/2001
Branch:
Bank/Finance in Germany
Project:
Amdocs Clarify CRM - Change Request Design and Development
Tasks:
Enhancement of the system functionality to integrate new business departments
Enhancement and re-design of the data modell
Development of new forms and complex functions
Conception and development of new Autodestination Rules
Conception and development of enhanced research and reporting functions
Development of operational concepts
System tuning and workflow optimization
Training and coaching of business departments
project leading tasks
Roles: business and technical analyst, designer, developer and
technical project leader
crm-system: Amdocs Clarify CRM Version 8.6
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: Sun Solaris, Bea Tuxedo, MS-Windows NT
database: Oracle 8i
languages: ClearBasic, SQL, Shell-Scripts
tools: UI Editor, CB Exchange, DD Editor, Oracle SQL Plus, Oracle Discoverer, TOAD, Oracle DB Management Tools 01.11.2000 — 31.12.2000
business and technical analyst, designer, developer and sub-project manager Period:
11/2000 - 12/2000
Branch:
Industry in Germany
Project:
SalesLogix CRM - Migration and Development
Tasks:
Business requirement analysis and process mapping
Development of a detailed level concept for system customizing
Customizing of forms, functions, data base and reports
sub-project leading tasks
Roles: business and technical analyst, designer, developer and
sub-project manager
crm-system: SalesLogix
moduls: Sales and Support
plattforms: MS-Windows NT
database: MS-SQL Server
languages: SalesLogix Basic and SQL
tools: MS-Visual Source Safe, Query Master, Enterprise Manager and
Crystal Reports 01.08.2000 — 31.10.2000
Period:
08/2000 - 10/2000
Branch:
System Integrator in Germany
Project:
Siebel CRM - Migration and Development
Tasks:
Business requirement analysis and process mapping
Development of a detailed level concept
Customizing of applets and code modules
Data migration
Roles: business-/technical analyst and developer
crm-system: Siebel CRM 2000
moduls: Call Center and Sales
plattforms: MS-Windows NT
database: MS-SQL Server
languages: Siebel VB
tools: MS-Enterprise Manager 01.05.2000 — 31.07.2000
Period:
05/2000 - 07/2000 01.01.1998 — 31.12.2001
gedas AG
Customer Relationship Management and E-Business
Senior Consultant
since 2001
self-employed Senior Consultant and Project Manager focussed on CRM and Business Intelligence 01.01.1997 — Now
KPMG Management Consultancy GmbH KPMG Management Consultancy GmbH
IT/IS Consulting
Senior Consultant KPMG Management Consultancy GmbH KPMG Management Consultancy GmbH
IT/IS Consulting
Senior Consultant gedas AG
Customer Relationship Management and E-Business
Senior Consultant
since 2001
self-employed Senior Consultant and Project Manager focussed on CRM and Business Intelligence CRM Senior Business Analyst ( Project summary:
Period:
since 01/2006
Branch:
Finance in Switzerland
Project:
CRM Senior Business Analyst
Tasks:
I am working as Senior Business Analyst in the CRM business unit of a large swiss bank. I am related to a project 'client retention and successor management' where I am responsible for the following tasks:
Project planning
Developing project plans
Obtaining commitment to the plans from all team members
Project monitoring
Monitoring project against plan and managing corrective actions
Requirements development and management
Analyzing and validating the requirements from the business department
Analyzing and developing Use Cases
Designing a change process
Interfering between the business and the development department
Technical solutions
in-depth problem analysis and developing solution proposals
Developing effort estimations
Developing process diagrams and -descriptions
Validation/Test
Developing Test Cases with Testtool on XML basis regarding Use Cases specification
Performing assembly and module tests
Analyzing and managing test results
to be extended... senior business analyst and project manager crm-system: proprietary system based on J2EE, JAP, Brio Reports, ...
technics: CMMI, UML
applications: Clear Quest, CVS, Webtest, Visio, MS-Office, MS-Project, ... senior business analyst, senior developer and tester Period:
11/2005 - 12/2005
Branch:
Engineering company and Fair industry in Germany
Project:
Siebel CRM - Analysis, Development and Test
Tasks:
Design and development of an interface between Siebel and BaaN ERP system to handle the import/export of accounts, contacts, addresses, price lists, exchange rates, orders and products, using the Siebel EAI Adapter, Integration Objects, custom business services and workflows
Design and development of an interface to load, verify and relate contacts with their contact id from a CSV file dynamically to selected campaigns, using custom business services
Definition and configuration of repeating instances (jobs) to start import workflows periodically on the server
Roles: senior business analyst, senior developer and tester
crm-system: Siebel CRM 7.8.2 Sales, Siebel 2000 CRM Call-Center
plattforms: MS-Windows 2003 Server, MS-Windows XP
database: MS-SQL Server, Oracle 8.1.7
development: Siebel eScript, Siebel VB, Siebel Workflow, Siebel EAI (Integration Objects, XML, Siebel EAI Business Services), repeating instances.
applications: Siebel Tools 7.8 and 2000, Siebel Administration/Configuration, XMLSpy. Period:
04/2005 - 10/2005
Branch:
Finance in Germany
Project:
Siebel CRM - Analysis, Design, Migration, Development and Test
Tasks:
Development of a business concept
Technical analysis and realisation of business requirements
Development of an IT concept and Siebel prototype
Development of a GUI design document
GUI enhancements and adaptations
Data model enhancements on business component and table level
Development of customer specific workflows, business service methods and eScript modules
Implementation (GUI, workflows, eScripts, BCs, VBCs, Business Services, EAI)
Design and development of business services to handle outbound letter printing via a central printing center (Offer Management)
Design and development of business services to handle the copying and historization of opportunities and related child objects (Offer Management)
Design and development of business services/virtual business components to open, parse, show and store XML data, delivered by external auditing companies (Offer Management)
Implementation of contract management enhancements with Siebel Configuration and Scripting (Offer Management)
Module and integration testing of implemented functionality senior business analyst, senior developer and tester crm-system: Siebel CRM 7.5.3 and 7.7.2 eFinance
plattforms: SUN Solaris 8 and 10, MQ Series, SeeBeyond, MS-Windows XP
database: Oracle 9i
development: Siebel eScript, Siebel Workflow, Siebel GUI, Siebel EAI
applications: Siebel Tools 7.5.3 and 7.7.2, Siebel Administration/Configuration, SQL Navigator, Subversion and Tortoise (Version management), UltraEdit, MS-Office, Documentum (Document Management), Mercury Quality Center (Testmanagement) senior business analyst and senior developer Period:
03/2005 - 04/2005
Branch:
Telecommunication in Sweden
Project:
Amdocs Clarify CRM - Design and implementation of a new business process as prototype
Tasks:
Process and system analysis
Functional and technical design for a web-based solution
Clarify Thin-Client development for the ADSL reseller sales functionality (prototype)
Roles: senior business analyst and senior developer
crm-system: Amdocs Clarify CRM 12
plattforms: Unix, BizTalk Server (Middleware), Amdocs Clarify Integration Gateway, MS-Windows XP
database: Oracle 9i
development: Java, Java Script, JSP, CBOs, XML, HTML
applications: JDK 1.4.1, Macromedia Dreamweaver MX, Clarify Custom. Center, DD Editor. project manager and senior business analyst Period:
07/2004 - 02/2005
Branch:
Retail in Germany and France
Project:
CRM Project Manager Corporate Information Management and Business Analyst for an international CRM system Roll-Out.
Tasks:
Development of business gap analyses
Development of business concepts and process specifications
International deployment-/roll-out management
Monitoring and steering of demand management for process- and application changes
Project- and time management
Roles: project manager and senior business analyst
crm-system: a custom CRM system based on Oracle and J2EE
plattforms: Unix, MQ Series, MS-Windows 2000/XP
database: Oracle 9i, Teradata Warehouse
languages: Oracle Forms, J2EE, PL/SQL, XML
applications: MicroStrategy 7i (Business Intelligence), ARIS (Process Modelling), MS-Office XP, MS-Project XP, Peregrine Service Center 4 (Demand Management) senior business analyst and senior developer Period:
05/2004 - 06/2004
Branch:
Bank/Finance in Germany
Project:
Siebel CRM and Amdocs Clarify CRM - System Enhancement and Migration
Tasks:
Analysis and enhancement of an existing CRM system
CRM migration analyses and concepts
Coaching of project team members and external company
Roles: senior business analyst and senior developer
crm-system: Siebel CRM 7.5 eFinance, Amdocs Clarify CRM 8.6
plattforms: SUN Solaris, MS-Windows 2000/XP
database: Oracle
languages: ClearBasic, SQL
tools: UIEditor, CBExchange, EIM, Siebel Tools, MS-Office Period:
10/2003 - 06/2004
Branch:
Telecommunication in Germany
Project:
Amdocs Clarify CRM - Technical project manager of a Clarify Maintenance and Development Project
Tasks:
Technical project management with responsibility for human ressources within the Clarify team
Definition and assignment of team member roles in consideration of the technical team member skills
Customers direct contact person in technical issues
Planning and assignment of work packages
Planning and development of change requests
Assistant in the Clarify 12 upgrade process
Problem ticket management
Analysis and elimination of system and program errors
Technical coaching of team members
Roles: technical project manager, business and technical analyst, senior developer and coach
crm-system: Amdocs Clarify CRM 12 and 10.1
moduls: Clear Call Center, Clear Support, eResponse, Process Manager
plattforms: Sun Solaris, BEA Tuxedo, Oracle Advanced Queues, MS-Windows NT/XP
database: Oracle 8.1.7 and 9i
languages: ClearBasic front-end/back-end, CBBatch, Remote CB, PL/SQL and SQL
tools: Rational Clear Case, Rational Clear Quest, ARS Remedy, TOAD, Oracle DB Tools, UI Editor, CB Exchange, DD Editor, SSH Tunnelling, Remote Access, MS-Visio Senior business analyst and senior developer Period:
05/2003 - 09/2003
Branch:
Telecommunication in Poland
Project:
Amdocs Clarify CRM - Senior business analyst and senior developer
Tasks:
analysis of business processes and creation of technical design documents
implementation and enhancement of complex code modules and forms
e. g. design and development of a rule based module to automate the
self dependent coordination of change requests with business departments
Roles: senior business analyst and senior developer
crm-system: Amdocs Clarify CRM 10.1
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: SUN Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.7
languages: Clear Basic, PL/SQL, SQL, Unix Shell Scripts and XML
tools: PVCS Version Manager, Lotus Notes, Toad, Oracle DB Tools, UI Editor, CB Exchange, DD Editor, Netgraph (system for network availability checks) senior business analyst, designer, senior developer and sub-project manager Period:
04/2003 - 05/2003
Branch:
Telecommunication in Germany
Project:
Amdocs Clarify CRM - Change Request Design and Development
Tasks:
Analysis and evaluation of business process implementation and integration efforts
Creation of technical design documents for the implementation and adaption of new and existing business and system processes
Development of new system functions
sub-project manager tasks
Roles: senior business analyst, designer, senior developer and sub-project manager
crm-system: Amdocs Clarify CRM 10.1
moduls: Clear Call Center
plattform: Sun Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.7
languages: ClearBasic, PL/SQL, SQL, Unix Shell scripts
tools: Rational Clear Case, Rational Clear Quest, ARS Remedy, TOAD, Oracle DB Tools, UI Editor, CB Exchange, DD Editor business analyst, designer, senior developer and sub-project manager Period:
02/2003 - 04/2003
Branch:
Finance in Czech Republic
Project:
Siebel CRM - Design and Development
Tasks:
Development of technical designs
Development and configuration of the enhanced Account and Order Management (AOM)
Business Components, Views, applets and code modules
Roles: business analyst, designer, senior developer and
sub-project manager
crm-system: Siebel CRM 7.5 eFinance
moduls: Account and Order Management
development: Siebel VB and configuration
applications: Siebel Tools 7.5, Siebel Administration/Configuration
Period:
10/2001 - 02/2003
Branch:
Automotive in Germany, Italy, Spain and UK
Project:
Amdocs Clarify CRM - Design and Development of an International Kernel
Tasks:
Creation of a gap analysis to examine and show the possible business process mappings
Effort estimation and rating for a system and process implementation
Conceptual design and development of a country specific and parameterizable Clarify kernel for the international roll-out
On site consulting and support during the international roll-out (Italy, Spain and UK)
Design of high level, detail level and interface concepts
Development and integration of external systems (internet-, extranet- and legacy systems)
Conceptual and technical integration of different communication channels (E-Mail, Fax and White-Letter-Scans)
Design and development of a tool for the automatic translation of system parts (e. g. strings, forms, drop-down list and database records)
Conception and re-design of complex business processes and business logic
Conception and development of modul- and function test, as well as code reviews
project leading tasks
Roles: business and technical analyst, designer, senior developer,
test manager, project leader and roll-out supporter
crm-system: Amdocs Clarify CRM Version 11.5, 10.1 and 8.6
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: HP UX, BEA Tuxedo, MS-Windows NT/XP, ComFAX, MS-Exchange, HP OpenMail and Samba, Remote Access
database: Oracle 8i
languages: ClearBasic, PL/SQL, SQL, Unix Shell scripts, AWK, Java, MS-Visual Basic, DDE/OLE and HTML
tools: Continuus, MS-Visual Source Safe, PL/SQL Developer, TOAD, Oracle DB Tools, Winrunner, UI Editor, CB Exchange, DD Editor, Testdirector Period:
06/2002 - 07/2002
Branch:
Telecommunication in Austria
Project:
Amdocs Clarify CRM - Implementation Analysis and Effort Estimation
Tasks:
Self dependent analysis for the implementation and integration of business processes, as well as the creation of an effort estimation
Customers first contact for all technical questions crm-system: Amdocs Clarify CRM Version 11.5 and 10.1
moduls: Clear Call Center
plattforms: Sun Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.7 technical analyst, developer, system integrator Period:
08/2001 - 09/2001
Branch:
Bank/Finance in Germany
Project:
Amdocs Clarify CRM - Migration Project
Tasks:
Migration and re-design of an existing contact management software to Visual Basic and partial integration in Clarify.
Roles: technical analyst, developer, system integrator
crm-system: Amdocs Clarify CRM Version 8.6
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: Sun Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.6
languages: ClearBasic, MS-Visual Basic, SQL, Unix Shell scripts
tools: UI Editor, CB Exchange, DD Editor, Oracle SQL Plus, Oracle Discoverer, TOAD and Oracle DB Management Tools Period:
03/2001 - 08/2001
Branch:
Bank/Finance in Germany
Project:
Amdocs Clarify CRM - Change Request Design and Development
Tasks:
Enhancement of the system functionality to integrate new business departments
Enhancement and re-design of the data modell
Development of new forms and complex functions
Conception and development of new Autodestination Rules
Conception and development of enhanced research and reporting functions
Development of operational concepts
System tuning and workflow optimization
Training and coaching of business departments
project leading tasks
Roles: business and technical analyst, designer, developer and
technical project leader
crm-system: Amdocs Clarify CRM Version 8.6
moduls: Clear Call Center, Clear Support, Clear Sales
plattforms: Sun Solaris, Bea Tuxedo, MS-Windows NT
database: Oracle 8i
languages: ClearBasic, SQL, Shell-Scripts
tools: UI Editor, CB Exchange, DD Editor, Oracle SQL Plus, Oracle Discoverer, TOAD, Oracle DB Management Tools business and technical analyst, designer, developer and sub-project manager Period:
11/2000 - 12/2000
Branch:
Industry in Germany
Project:
SalesLogix CRM - Migration and Development
Tasks:
Business requirement analysis and process mapping
Development of a detailed level concept for system customizing
Customizing of forms, functions, data base and reports
sub-project leading tasks
Roles: business and technical analyst, designer, developer and
sub-project manager
crm-system: SalesLogix
moduls: Sales and Support
plattforms: MS-Windows NT
database: MS-SQL Server
languages: SalesLogix Basic and SQL
tools: MS-Visual Source Safe, Query Master, Enterprise Manager and
Crystal Reports Period:
08/2000 - 10/2000
Branch:
System Integrator in Germany
Project:
Siebel CRM - Migration and Development
Tasks:
Business requirement analysis and process mapping
Development of a detailed level concept
Customizing of applets and code modules
Data migration
Roles: business-/technical analyst and developer
crm-system: Siebel CRM 2000
moduls: Call Center and Sales
plattforms: MS-Windows NT
database: MS-SQL Server
languages: Siebel VB
tools: MS-Enterprise Manager Period:
05/2000 - 07/2000 Branch:
Automotive/Call Center in Germany
Project:
CRM Process Analyses and Consulting
Tasks:
Analyses of CRM processes and consulting services for the business users (marketing, sales and call center department)
Roles: business analyst senior business analyst and project manager crm-system: proprietary system based on J2EE, JAP, Brio Reports, ...
technics: CMMI, UML
applications: Clear Quest, CVS, Webtest, Visio, MS-Office, MS-Project, ... senior business analyst, senior developer and tester crm-system: Siebel CRM 7.5.3 and 7.7.2 eFinance
plattforms: SUN Solaris 8 and 10, MQ Series, SeeBeyond, MS-Windows XP
database: Oracle 9i
development: Siebel eScript, Siebel Workflow, Siebel GUI, Siebel EAI
applications: Siebel Tools 7.5.3 and 7.7.2, Siebel Administration/Configuration, SQL Navigator, Subversion and Tortoise (Version management), UltraEdit, MS-Office, Documentum (Document Management), Mercury Quality Center (Testmanagement) crm-system: Amdocs Clarify CRM Version 11.5 and 10.1
moduls: Clear Call Center
plattforms: Sun Solaris, BEA Tuxedo, MS-Windows NT
database: Oracle 8.1.7 Branch:
Automotive/Call Center in Germany
Project:
CRM Process Analyses and Consulting
Tasks:
Analyses of CRM processes and consulting services for the business users (marketing, sales and call center department)
Roles: business analyst Attachments
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