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Wintel/Vmware/Citrix Systems Engineer

Experience:
20 y
Experience:
20 y
Location:
Hyderabad
Last update:
19.04.2021
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Availability
Available
Rate
Onsite hourly: N/A
Remote hourly: N/A
Languages
English: Native
Area Preference
I am available from 7 a.m. to 3 p.m. E.S.T.
Description
SKILLS
Active Directory, Windows Server, VMware Infrastructure, Citrix, Technical Support, Servers, Troubleshooting, VMware, Security, Hardware, Networking, Windows, VMware ESX
Other skills
SQL Database databases multiple desktops database hard disks Desktops Windows Active Directory Active Directory Citrix Xen Windows OS Vsphere datastore Servers access control lists WSUS Windows Server VmWare VMware ESX VBScript Siebel VEEAM ESX Domain Controllers Windows Citrix VMware Infrastructure IT Infrastructure
Work & Experience
01.09.2013 — Now
Butler America
Senior Server Engineer
* Responsible for the entire Windows Server Infrastructure of our client. * Windows OS & AD Incident/Production Management using BMC Remedy IT Service Management * Managing Citrix related issues, both at client and server end using Citrix AMC and App center. Granting access to published applications, troubleshooting Citrix plug-in issues (ICA, receiver) at client end, checking load on servers, assigning load evaluators. Doing RCA on multi-user affected application launch issues like Siebel. Troubleshooting on Citrix Xen Desktops, shadowing sessions etc. Publishing applications on Citrix to migrating applications across farms. * Managing the VMWare Infrastructure though ESX and Vsphere Client which includes creating new virtual servers, rebuilding virtual servers, managing datastore space, troubleshooting virtual server back-up issues by VEEAM, deleting snapshots as and when required, perform VMotion and SVMotion as and when required, addition of virtual hard disks, increase space for virtual hard disks, assign VLAN's. Restarting Management services on occasions where ESX goes down. * Responsible for the entire WSUS infrastructure, maintaining the servers, troubleshooting disk space issues, approving updates, maintaining the database for WSUS. Migration of WSUS internal DB to full fledged SQL Database for the upstream or downstream servers as and when the situation calls for. Shrinking and re--indexing the databases as a periodic task. * Responsible for patching of all the servers including Domain Controllers and Citrix Servers, physical and virtual using CA IT Client Manager and WSUS. * Work on various issues caused after patching and resolve issue where patches are not getting installed. * Perform Security Health Check of Windows servers and other compliance related activities. * Perform Change Management as per the process. * Work on all kind of alerts generated by Spectrum which includes servers not responding to polls, disk threshold exceeded, etc.
01.07.2012 — 30.06.2013
SZI Outsourcing Pvt Ltd
Manager-Technical Support
Nature of the Job * Primarily manage the local IT Team and the IT Infrastructure. * Managing the access management lifecycle - provisioning, management, changes, disable and delete via Windows Active Directory. Requests come in the form of emails and faults in the form of Incidents. * Scheduling, coordination and facilitation skills to manage team activities around review and escalation of wrong access or breached access * Managing the threat level of the organization by coordination and installation of latest patches, packs, protection software, and updates for the complete IT Infrastructure. This includes network, servers and desktops. * Deploying Windows on multiple desktops as and when the infrastructure expands. * Provides reports on a regular basis, to keep the senior management informed of the operation and progress of compliance efforts. * Troubleshooting on boot issues of user desktops. * Adding startup scripts written in VBScript to desktops for automatic network drive mapping, joining of clients to domain.
01.11.2007 — 31.07.2012
HSBC
Lan Administrator
* Primarily manage the incident management first level tasks for UK IT-Security and also under take access management on Active Directory for the users in HTSE UK. * User and groups account administration on windows includes creating, changing and deleting login IDs and powerful privilege profiles. * Restricting unauthorized access of HSBC shared folders and maintaining the user's database of access control lists (ACL) for higher management and Audit checks. * Overall administration of Shared folders access for the user in UK. * Creation of groups. * Support transfer of users between OUs and Domain within HSBC. * Providing local administration rights to the users by working with different teams. * Based on Root Cause Analysis performed on various incidents, suggest procedural or process changes for better customer service. * Perform thorough checks on incidents and provide feedback to the analysts who originally provided access to the user in case there were issues. * Provide recommendations to the appropriate team to update the Knowledge base to ensure the incidents are routed to the appropriate team thereby, provide better turnaround time for the incidents. * Handle multi user incidents in favorable time frames and ensure the key parties are updated about the progress on such incidents.
01.06.2006 — 30.11.2007
Wipro BPO
Senior Technical Support Executive
* Responsible for supporting HP printers/All in ones. * Installing printer software and troubleshooting any software related errors * Configuring both wired and wireless printers. * Troubleshooting any hardware related issues and responsible for replacement of printers if required.

Description

SKILLS
Active Directory, Windows Server, VMware Infrastructure, Citrix, Technical Support, Servers, Troubleshooting, VMware, Security, Hardware, Networking, Windows, VMware ESX

Main Skills

Other Skills

SQL Database databases multiple desktops database hard disks Desktops Windows Active Directory Active Directory Citrix Xen Windows OS Vsphere datastore Servers access control lists WSUS Windows Server VmWare VMware ESX VBScript Siebel VEEAM ESX Domain Controllers Windows Citrix VMware Infrastructure IT Infrastructure

Work & Experience

01.09.2013 — Now
Butler America
Senior Server Engineer
* Responsible for the entire Windows Server Infrastructure of our client. * Windows OS & AD Incident/Production Management using BMC Remedy IT Service Management * Managing Citrix related issues, both at client and server end using Citrix AMC and App center. Granting access to published applications, troubleshooting Citrix plug-in issues (ICA, receiver) at client end, checking load on servers, assigning load evaluators. Doing RCA on multi-user affected application launch issues like Siebel. Troubleshooting on Citrix Xen Desktops, shadowing sessions etc. Publishing applications on Citrix to migrating applications across farms. * Managing the VMWare Infrastructure though ESX and Vsphere Client which includes creating new virtual servers, rebuilding virtual servers, managing datastore space, troubleshooting virtual server back-up issues by VEEAM, deleting snapshots as and when required, perform VMotion and SVMotion as and when required, addition of virtual hard disks, increase space for virtual hard disks, assign VLAN's. Restarting Management services on occasions where ESX goes down. * Responsible for the entire WSUS infrastructure, maintaining the servers, troubleshooting disk space issues, approving updates, maintaining the database for WSUS. Migration of WSUS internal DB to full fledged SQL Database for the upstream or downstream servers as and when the situation calls for. Shrinking and re--indexing the databases as a periodic task. * Responsible for patching of all the servers including Domain Controllers and Citrix Servers, physical and virtual using CA IT Client Manager and WSUS. * Work on various issues caused after patching and resolve issue where patches are not getting installed. * Perform Security Health Check of Windows servers and other compliance related activities. * Perform Change Management as per the process. * Work on all kind of alerts generated by Spectrum which includes servers not responding to polls, disk threshold exceeded, etc.
01.07.2012 — 30.06.2013
SZI Outsourcing Pvt Ltd
Manager-Technical Support
Nature of the Job * Primarily manage the local IT Team and the IT Infrastructure. * Managing the access management lifecycle - provisioning, management, changes, disable and delete via Windows Active Directory. Requests come in the form of emails and faults in the form of Incidents. * Scheduling, coordination and facilitation skills to manage team activities around review and escalation of wrong access or breached access * Managing the threat level of the organization by coordination and installation of latest patches, packs, protection software, and updates for the complete IT Infrastructure. This includes network, servers and desktops. * Deploying Windows on multiple desktops as and when the infrastructure expands. * Provides reports on a regular basis, to keep the senior management informed of the operation and progress of compliance efforts. * Troubleshooting on boot issues of user desktops. * Adding startup scripts written in VBScript to desktops for automatic network drive mapping, joining of clients to domain.
01.11.2007 — 31.07.2012
HSBC
Lan Administrator
* Primarily manage the incident management first level tasks for UK IT-Security and also under take access management on Active Directory for the users in HTSE UK. * User and groups account administration on windows includes creating, changing and deleting login IDs and powerful privilege profiles. * Restricting unauthorized access of HSBC shared folders and maintaining the user's database of access control lists (ACL) for higher management and Audit checks. * Overall administration of Shared folders access for the user in UK. * Creation of groups. * Support transfer of users between OUs and Domain within HSBC. * Providing local administration rights to the users by working with different teams. * Based on Root Cause Analysis performed on various incidents, suggest procedural or process changes for better customer service. * Perform thorough checks on incidents and provide feedback to the analysts who originally provided access to the user in case there were issues. * Provide recommendations to the appropriate team to update the Knowledge base to ensure the incidents are routed to the appropriate team thereby, provide better turnaround time for the incidents. * Handle multi user incidents in favorable time frames and ensure the key parties are updated about the progress on such incidents.
01.06.2006 — 30.11.2007
Wipro BPO
Senior Technical Support Executive
* Responsible for supporting HP printers/All in ones. * Installing printer software and troubleshooting any software related errors * Configuring both wired and wireless printers. * Troubleshooting any hardware related issues and responsible for replacement of printers if required.

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