Senior Manager, Program Manager, Strategie Consultant, Management Consultant

Description

SKILLS

Zielorientiertes, unternehmerisches und strategisches Denken und Handeln mit Blick für das Ganze - Komplexe Situationen durch schnelle Analyse und strukturiertes Vorgehen in den Griff bekommen - Reformer mit integrativen Führungsstil - Fokus auf nachhaltige Lösungen - Innere Unabhängigkeit, Integrität und Transparenz - Erfahren im Umgang mit unterschiedlichen Kulturen

Main Skills

Other Skills

Work & Experience

01.01.2021 — 31.03.2021

Global Steel Industry Player

Industrie und Maschinenbau

Management Consultant IT Operations

01.10.2020 — 31.03.2021

Railsbank

Banken und Finanzdienstleistungen

Management Consultant Operations

01.01.2019 — 31.12.2020

Wirecard

Banken und Finanzdienstleistungen

Vice President IT

Global Vice President IT Operations Wirecard AG, Munich 01/2019 – 11/2020 Team: 250 § Manage globally distributed departments and sub-teams (250 FTE). § Head all cloud-based IT and infrastructure operations with my SRE units globally distributed in a follow-the-sun operating model. § Continuously evolve and define Wirecard Credit Card Issuing IT strategy to support large-scale product rollouts and support new go-to market strategies. § Review and evolve technology, product and commercial strategy § Drive evolution of technical platforms capabilities in terms of scalability, stability and reliability § Integrate M&A parts such as new processing platforms, IT service & support teams and DevOps/SRE teams into the global IT organization for maximising synergy and efficiency o Philadelphia based card management and payments platform (E-count) o Dubai based card processing platform and teams o Chennai based support organization (90 FTE) o Sydney based DevOps teams and e-money and processing platforms o Athens based technical operations teams and platforms § Spearhead Site Reliability (DevOps) adoption and drive implementation within Wirecard o Unification and transformation of IT processes across multiple platforms, regions and technologies. o Streamline 1st to 3rd level technical operations by massively improving on automation and fusion of communication and automation § Establish a cloud first strategy for Wirecard o Introduce global application, platform and infrastructure E2E monitoring o Architect the IT operations and infrastructure organization to scale, supporting our global growth targets by achieving the highest levels of automation, security and reliability of our services o Drastically increase reliability and stability across all platforms by utilizing automation capabilities of cloud providers and third-party products built for the cloud. § Inception, transformation and Go-Live of global B2B Support and Service Management Department based out of Chennai. § Drive definition of a global Target Operating Model (TOM) within Wirecard § Define and craft capabilities and service methods with my Teams in B2B Support enabling global support of clients across our variety of products during all phases of a client lifecycle from onboarding to go-live and in their following daily business. § Ensure global GDPR compliance of all Platforms within my accountability and beyond. § Establish new “follow the sun” support locations across the globe to expand seamless 24/7 SRE support coverage. § Engage with product management executives to bring a tech perspective towards new products and evolution of product features. Success stories 3 months: § Build L2 support organization enabling 24/7 support aligned with American, Greek and German L3 teams. x6 months: § Launch of North American prepay credit card Issuing platform on AWS enabling migration of existing US card issuing business to a new modern platform on the latest cloud native tech stack § Launch of global application monitoring solution across all payment platforms § Transformation and reorganization towards Site Reliability Engineering culture, organization and technologies. 12 months: § Massively overhauled existing IT processes and engagement models between teams § Launch of our prepay payment platform on Azure in India enabling business to issue multi-currency products in India. § Migration kickoff of EMEA platform instances to cloud infrastructure 18 months: § Successfully completed EMEA platform migration to AWS cloud

01.09.2017 — 31.12.2018

Mercedes Pay

Banken und Finanzdienstleistungen

COO (Head of IT, Head of Operations, Head of Customer Service

01.08.2017 — 30.09.2017

NTT Data

Internet und Informationstechnologie

Berater Software Entwicklung & Programme Management

01.01.2017 — 30.09.2017

ESG

Internet und Informationstechnologie

interim Head of Software Engineering & Programme Manager

01.08.2015 — 31.03.2017

Amadeus

Internet und Informationstechnologie

Programme Manager Airline E-Commerce Platforms

01.01.2015 — 31.08.2015

Vodafone Deutschland

Telekommunikation

Management Consultant Software Quality

01.06.2007 — 31.08.2015

Fujitsu Technology Solutions

Internet und Informationstechnologie

Technical Project Manager Software Engineering / Scrum Master / Senior PM

01.04.2006 — 30.06.2007

Gothaer

Versicherungen

Change Manager

01.10.2004 — 31.03.2006

Europäische Zentral Bank

Banken und Finanzdienstleistungen

Information Security Manager

01.07.2004 — 30.09.2004

UBS

Banken und Finanzdienstleistungen

Service Manager

01.01.2002 — 30.06.2004

Aventis

Pharma und Medizintechnik

Service Manager

01.01.2001 — 31.01.2002

Aventis

Pharma und Medizintechnik

Junior Service Manager

01.09.1999 — 31.12.2000

HP

Internet und Informationstechnologie

Service Delivery Engineer

Attachments

DisasterRecoveryforMissionCriticalApplications

FollowtheSunSupportModel

EnsuringSLAadherence

CV