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Member Since: 24.11.2022

VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SOCIAL MEDIA MANAGEMENT

Experience:
22 y
Experience:
22 y
Location:
500001 Port Harcourt
Last update:
24.11.2022
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Availability
Available
Rate
Onsite hourly: N/A
Remote hourly: N/A
Languages
English: Native
Area Preference
No travel
Description
SKILLS
Microsoft Excel, Word, database, social media management, social media chat, web research, data entry, report preparation, customer support, Google docs, email chat, attention to details, problem solving, organization, time management, excellent communication, project management,  self motivated, customer relationship management, able to work independently and as part of a team
Other skills
database Word internet banking Microsoft Excel Google docs Software Systems
Work & Experience
01.03.2020 — 31.07.2020
Integral Software Systems Limited
Internet und Informationstechnologie
Customer support/ Social Media Manager
I provided support to clients I managed inquires, answered questions, and provided feedback I chatted with clients via email, social media, telephone, Messenger, Live Chat, and other digital communication channels I prepared weekly reports I ran posts and adverts on social media including, Facebook, Instagram, Twitter, and LinkedIn. I optimized Facebook organic and paid reach in driving visits to the company's social media pages, and generally grew online brand visibility, client base and revenue for the company.
01.01.2018 — 31.03.2020
THE CITADEL SCHOOLS
ADMIN OFFICER
This role included providing support to parents, students, guests and visitors, handling incoming and outgoing emails and telephone conversations, monitoring cleaning of offices and premises, providing support during recruitment of new intakes, typing and distributing emails, memos, letters and forms, ensuring proper collection and update of all records, maintaining stock records for stationery and supplies for the office, managing procurements and tracking inventory, working with suppliers and verifying receipt of supplies and requisitioning in line with office procedures, updating of students and staff data in the school's database, performing cost-benefit analysis for customers and advising on appropriate payment options, taking stock and ensuring effective and efficient management of company resources, accurately tracking and recording of school equipments and properties and ensuring proper maintenance and security, assisting in organizing school events and management meetings and consulting closely with the proprietor in formulating initiatives for growth. Key achievement: * I optimized social media platforms in executing an online awareness campaign for the school that gathered over 3000 views and and 1,000 shares in two weeks. Currently the school has added over 200 students as a result of the campaign. * I introduced strategies for accurate record keeping that resulted in the school saving close to N1,000,000 from having to pay for materials that were undersupplied because of previous poor record keeping and its resulting discrepancies
01.12.2015 — 30.06.2017
TRANSVIEW MEDICAL DIAGNOSTICS
CUSTOMER SERVICE OFFICER
In this busy role, I managed customers queries and inquires both internally and externally and tracked all issues to the point of resolution, I supervised performance of cleaning unit, I made travel arrangements, organized and scheduled appointments, management meetings and coordinated availability of meeting venues, I ensured accurate entry of customers details in the company's database. I also printed payment evidence to be attached to all payments before filing and issued invoices to customers. I compiled, analyzed and recorded customers' bills, disbursed cash for daily operational expenses, assisted in delivering cheques to the bank and managed other bank transactions, reconciled accounts and prepared reports. I ensured customers results are kept confidential and issued promptly. I equally tracked all appointments, sales, complaints, status and reports thoroughly for manager review and I consulted closely with the administration manager to drive customer satisfaction and growth. Key achievement: * Optimising technology, social media and radio stations in offering presentations and creating brand awareness resulted in a 40% increase in views and visits to the company's website over 1 month, grew patronage and increased revenue * Introduction of cost cutting methods and strategies for proper optimization of resources resulted in a significant drop in operational expenses
01.12.2014 — 31.12.2015
UNION BANK NIGERIA PLC
CUSTOMER CARE OFFICER
This role was an interesting one that included, providing service support to users of the bank's internet banking platform, selling internet banking products and services to customers and prospects, participating in sales and marketing campaigns, promoting campaign products and services as directed by management, tracking all appointments, sales, complaints, status and reports thoroughly for review during meetings, following up on customers complaints, comments and suggestions, ensuring prompt feedback to customers on review and implementation of new policies, preparing and submitting monthly performance reports and ensuring proper documentation on all opened accounts Key achievement: My contributions led to my branch meeting its monthly performance target and leading the entire region as the most performing branch for almost a year
Attachments
CV-JoyOkechukwu

Description

SKILLS
Microsoft Excel, Word, database, social media management, social media chat, web research, data entry, report preparation, customer support, Google docs, email chat, attention to details, problem solving, organization, time management, excellent communication, project management,  self motivated, customer relationship management, able to work independently and as part of a team

Main Skills

Other Skills

database Word internet banking Microsoft Excel Google docs Software Systems

Work & Experience

01.03.2020 — 31.07.2020
Integral Software Systems Limited
Internet und Informationstechnologie
Customer support/ Social Media Manager
I provided support to clients I managed inquires, answered questions, and provided feedback I chatted with clients via email, social media, telephone, Messenger, Live Chat, and other digital communication channels I prepared weekly reports I ran posts and adverts on social media including, Facebook, Instagram, Twitter, and LinkedIn. I optimized Facebook organic and paid reach in driving visits to the company's social media pages, and generally grew online brand visibility, client base and revenue for the company.
01.01.2018 — 31.03.2020
THE CITADEL SCHOOLS
ADMIN OFFICER
This role included providing support to parents, students, guests and visitors, handling incoming and outgoing emails and telephone conversations, monitoring cleaning of offices and premises, providing support during recruitment of new intakes, typing and distributing emails, memos, letters and forms, ensuring proper collection and update of all records, maintaining stock records for stationery and supplies for the office, managing procurements and tracking inventory, working with suppliers and verifying receipt of supplies and requisitioning in line with office procedures, updating of students and staff data in the school's database, performing cost-benefit analysis for customers and advising on appropriate payment options, taking stock and ensuring effective and efficient management of company resources, accurately tracking and recording of school equipments and properties and ensuring proper maintenance and security, assisting in organizing school events and management meetings and consulting closely with the proprietor in formulating initiatives for growth. Key achievement: * I optimized social media platforms in executing an online awareness campaign for the school that gathered over 3000 views and and 1,000 shares in two weeks. Currently the school has added over 200 students as a result of the campaign. * I introduced strategies for accurate record keeping that resulted in the school saving close to N1,000,000 from having to pay for materials that were undersupplied because of previous poor record keeping and its resulting discrepancies
01.12.2015 — 30.06.2017
TRANSVIEW MEDICAL DIAGNOSTICS
CUSTOMER SERVICE OFFICER
In this busy role, I managed customers queries and inquires both internally and externally and tracked all issues to the point of resolution, I supervised performance of cleaning unit, I made travel arrangements, organized and scheduled appointments, management meetings and coordinated availability of meeting venues, I ensured accurate entry of customers details in the company's database. I also printed payment evidence to be attached to all payments before filing and issued invoices to customers. I compiled, analyzed and recorded customers' bills, disbursed cash for daily operational expenses, assisted in delivering cheques to the bank and managed other bank transactions, reconciled accounts and prepared reports. I ensured customers results are kept confidential and issued promptly. I equally tracked all appointments, sales, complaints, status and reports thoroughly for manager review and I consulted closely with the administration manager to drive customer satisfaction and growth. Key achievement: * Optimising technology, social media and radio stations in offering presentations and creating brand awareness resulted in a 40% increase in views and visits to the company's website over 1 month, grew patronage and increased revenue * Introduction of cost cutting methods and strategies for proper optimization of resources resulted in a significant drop in operational expenses
01.12.2014 — 31.12.2015
UNION BANK NIGERIA PLC
CUSTOMER CARE OFFICER
This role was an interesting one that included, providing service support to users of the bank's internet banking platform, selling internet banking products and services to customers and prospects, participating in sales and marketing campaigns, promoting campaign products and services as directed by management, tracking all appointments, sales, complaints, status and reports thoroughly for review during meetings, following up on customers complaints, comments and suggestions, ensuring prompt feedback to customers on review and implementation of new policies, preparing and submitting monthly performance reports and ensuring proper documentation on all opened accounts Key achievement: My contributions led to my branch meeting its monthly performance target and leading the entire region as the most performing branch for almost a year

Attachments

CV-JoyOkechukwu