Am a certified ITIL Expert with about 13 years ITSM expertise in process re-engineering and consulting services,
delivering strategic solutions to clients involving automations that create values to clients’ business and the
end users, reducing cost and time to get things done through IT. One of my focal points has always been providing
service offerings to clients beyond the clients’ needs but on the expectations and perceptions.
Through lateral thinking, I have provided advisories and Business Process services to few fortune 1000 companies
such as Symantec Corporation in Silicon Valley California, CenterPoint Energy in Houston Texas, Ross Stores in
Dublin California, and The Dow Chemical Company in Midland Michigan in the U.S in the capacity of process
improvements through adoption of ITIL best practices to enable service enrichment and user experience; and
helping clients to identify opportunities that align people, process and technology to drive business needs.
Aside being an ITIL Expert, am a certified Scrum Master, Service Integration And Management (SIAM), Six Sigma
Yellow & Green Belts. SAP FI and ServiceNow Administrator.
I have fundamental understanding and experience on ITIL best practices with problem-solving and analytical
abilities. I understand clients' needs and successfully link their needs and solutions. Through continual service
improvement vision, I ensure that they understand the ITSM tool capabilities and the need to ensure we solve
process and people problems before using the tool to deliver business needs. I can work with clients to determine
implementation requirements and execute plan to meet those requirements in a timely and efficient manner.
Am an experienced ITSM Process Consultant and IT Business Management SME with a strong Scrum