SKILLS
I enjoy engaging with people to create & improve processes and systems to meet evolving challenges. I am at my best when there is an immediate challenge that requires a tactical solution now that can be aligned with the long term strategy.
Versatile solution analyst originating in the Customer Support & Service arena with over 15 years of experience. I have a passion for creating strong solutions through technology and business processes that target people’s specific needs.
Extremely knowledgeable in a multitude of technologies and platforms such as Google Apps, Zendesk, RunMyProcess, SalesForce, Cloud Services (Google. Amazon AWS, etc.).
Specialties:
Knowledge Management, Web Analytics, Project Management, Systems & Processes Design, Systems Integration, Google Apps, Zendesk, SalesForce, Amazon AWS, Web Front-End Development, Customer Support Solutions & Service, RunMyProcess