WORK EXPERIENCE
IT HELP DESK AGENT (SPAIN & LATIN AMERICA). Warsaw. Poland.
Sep 2016 – Nov 2016. WINCOR NIXDORF Sp, z.o.o.
As an IT Helpdesk Agent focused on Spanish & South American market:
? Remote technical support for customers
? Handling tickets in customer service applications
? Control and debriefing of tickets in customer service systems
? Cooperation with field service engineers
? Proficient user VOXTRON, EBS/ CRM, TP.NET, VNC SERVERS, DATABASES.
PROOFREADER/ CONTENT EDITOR / SOCIAL MEDIA ASSISTANT .Warsaw. Poland.
Oct 2015 – August 2016. WARSAW ENTERTAIN – EXPATS SITE
Marketing assistant & BD in International Event Planning Portal based in Warsaw:
? Organising, planning, managing and customizing unique events.
? Create, develop and manage content for marketing purposes: website, blog, social media
content, newsletter, online & offline campaigns.
? Research, write, edit and proofread all new content.
? Edit and revise content based on internal feedback.
IT CUSTOMER SERVICE SPANISH REPRESENTATIVE. Warsaw. Poland.
May 2015 – August 2015 . BPO POLAND SP z.o.o.
Representing important international outsourcing company based in Warsaw:
? Managing of all the requests related to Customer Service Team
? Handling incoming and outgoing calls with final clients.
? Attracting new potential investor clients and building customer loyalty.
? Registration of clients in trading platform and 24 hours advising and technical support
? Managing of customer incidents and complaints.
BRAND AMBASSADOR & SALES REPRESENTATIVE. Alicante. Spain.
July 2014 – Oct 2014. ZADIBE INTERNATIONAL, S.L.
Managing the brand activation of a top international premium spirits company:
? Focus on achieving and exceeding individual and vendor line sales goals.
? Maintain a consistent high level