Avaya Red Consultant

Description

SKILLS

Experienced Contract Voice Consultant with a demonstrated history of working in the telecommunications industry. Skilled in Session Initiation Protocol (SIP), Servers, Avaya Products, Workforce Management, Asterisk, Linux and Contact Centers. Dedicated, thorough and with exceptionally high standards.

Main Skills

Other Skills

Session Initiation Protocol

Servers

Session Manager

VoIP

Avaya IP

Linux

XML

Cisco

Asterisk

CTI

Work & Experience

01.10.2016 — Now

PROJEKTHISTORIE; Minster Law

System Engineer

I'm currently mid-contract at Minster Law. Mainly Avaya Communication Manager with some Asterisk integration, Avaya SIP (System Manager and Session Manager) and Verint V11 call recording as well as Proteus call logging. I have been brought in to knowledge transfer to established Servicedesk team and provide telephony expertise where the company has experienced a significant shortfall in the past.

01.06.2016 — 31.10.2016

YBS Group

Principal Communications Analyst

In June 2016 I returned to the YBS Group to replace my former manager and mentor. I have been responsible for fixing high impact issues with the Avaya CM6.2, configuration of the IVR (XML configuration on Avaya Orchestration Designer) and assisting with the configuration of Avaya WFM 13 (rebadged Verint V11).

01.08.2014 — 30.06.2016

Capita Customer Management

Senior Voice Delivery Engineer/Technical Delivery Team Leader

In August 2014, Capita Customer Management's IT department underwent a restructure to separate Project Implementation and Support to ensure project were delivered more efficiently. I was selected to move to the Technical Delivery Team dedicated specifically to ensuring projects are delivered as a Senior Delivery Engineer. In October 2014, I was promoted to Technical Delivery Team Leader in charge of the Voice and Data Delivery Team. I have continued in a dual role capacity delivering projects including the migration of BT/EE Broadband, BMW and Volkswagen Group to the Avaya CM6 platform. I've also been involved with Transport for London migration onto the system. As Team Leader, I've had more responsibility as I've had to manage the 6 engineers in my team and maintaining momentum on their projects in both Voice and Data as well as a more strategic stance to ensure the needs of both the client and Capita are met.

01.11.2012 — 31.08.2014

Voice

Senior Support Analyst

Capita Customer Management Nov 2012 - Aug 2014 I was contacted directly by Capita Recruitment about a position within Capita Customer Management as a Senior Support Analyst and invited for an interview. My main role at Capita Customer Management was to provide telephony support for faults and projects. In January 2013 I successfully migrated Capita's first client, William Hill, to the hosted Avaya CM6 platform. I was then assigned solely to migrate the remaining clients from CM3 & CM4 platforms based around the UK onto two hosted Avaya CM6 platforms. I successfully completed client migrations (IP deskphone installation, call routing and call recording) for such as Google EMEA Sales, William Hill Gibraltar (including Avaya LSP & G450 installation), National Trust, Scottish Power and Debenhams being successfully migrated with a new Verint call recording solution in place. I was also Lead Telephony engineer for the new John Lewis contract that CCM had acquired, which involved the installation of over 600 Avaya IP deskphones and call routing for the company's multiple lines.

01.09.2011 — 31.10.2012

Webhelp TSC (Formerly HeroTSC)

Avaya Specialist

To progress my career and gain vital contact centre experience I was employed as an Avaya Specialist at, then, HeroTSC. A specialist outsource provider currently offering customer contact centre solutions to SKY, E.ON, Office Depot and Vodafone. As the only telephony engineer in employment at HeroTSC, it was my responsibility to maintain the Avaya ACD, Call Recording (Magentic North), Voicemail/AutoAttend (Asterisk) and CTI at 9 sites nationwide. I installed two contact centres for SKY based in Glasgow (Atlantic Quays) and Derby. I also installed Aspect SIP softphone for over 100 outbound agents for the Aspect driven predictive dialler. I also resolved several issues in the Avaya ESS, CTI configuration on the MAPD cards and AES Servers that prevented the call recording system working for a number of months before my arrival.

01.01.2005 — 31.12.2021

freelancermap GmbH

× Newsletteranmeldung erfolgreich Sie haben sich erfolgreich für den freelancermap Newsletter angemeldet.

01.08.2002 — 30.09.2011

Yorkshire Building Society Group

Communications Analyst (Voice)

Originally hired as a Network Support Analyst on a secondment and then promoted to Communications Analyst, my main role was to support the Network and Telephony at the YBS Group Headquarters in Bradford and nearly 200 Branches nationwide. Everything from fault resolution, relocation, installation and administration predominantly in Telephony. I was also involved in the installation, administration and On-going support of the Verint (Witness) 7.7 Call recording system. Before I left in 2011, I had been involved in several major projects including configuration and installation of Cisco 2950 Network switches and VoIP installation of over 1200 Avaya 4602 & 4610 deskphones in all branches nationwide, integration of the Avaya Voice Portal IVR with Avaya Communication Manager, Installation and integration of the Biscom Faxcom Server with Avaya Communication Manager. I also installed ISDN based Video Conferencing in a number of locations and the Symon Dacon TargetVision system with RTA feeds into Avaya CMS for Real-time reporting within the Call Centre and Helpdesk environment.

ZEITLICHE UND RÄUMLICHE

ZEITLICHE UND RÄUMLICHE VERFÜGBARKEIT Travel and Remote working not an issue

Informationen für Agenturen

* Informationen für Agenturen * Projekte finden * Musterverträge * Berufshaftpflicht * Preise und Leistungen

AUFTRAGGEBER

Informationen für Recruiter

* Business Mitgliedschaft * Enterprise Mitgliedschaft * Datenschutzmodul * Top-Projekt * Automatischer Projektimport * Preise und Leistungen

HILFE UND SUPPORT

HILFE UND SUPPORT * FAQ * Kontakt * RSS * Sitemap * Preise und Leistungen

ÜBER UNS

Unsere Partner

ÜBER UNS * Kundenecho * Werben Sie bei uns * Presse * Unsere Partner * Werden Sie Partner * Karriere

SOZIALE NETZWERKE

SOZIALE NETZWERKE * facebook * Twitter * LinkedIn RECHTLICHES * Datenschutz * AGB * Impressum

RATGEBER UND BLOG; FREELANCER KOMPASS

Die freelancermap-Marktstudie für Freelancer

RATGEBER UND BLOG Der freelancermap-Blog bietet Ihnen spannende Ratgeberartikel rund um das Thema Freelancing und Selbstständigkeit FREELANCER KOMPASS Die freelancermap-Marktstudie für Freelancer, Selbständige und Freiberufler CASE STUDIES Lesen Sie spannende Erfolggeschichten von begeisterten Kunden!