I am a confirmed ITSM Consultant, ITIL V3 certified (OSA,SD,SO) and Cobit5 , i also have a background experience as software functional architect. I care about designing amazing services that deliver value to the stakeholders, simply by keeping in mind that, a good service must deliver a solution as utility by considering the warranty aspect as well. You would hire me to: Conduct operational process assessments Road Map planning and Process Design Workshops. Develop IT Service Management options and recommendations tailored to specific environments Assist in the development and implementation of ITSM solutions using best practices frameworks such as ITIL, COBIT lead operational process improvement projects and implement IT best practices Analyze, develop, diagram, document and implement ITSM Operational Processes