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SAP Solution Manager 7.1 and 7.2 Consultant

Experience:
22 y
Experience:
22 y
Location:
Last update:
21.04.2021
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Availability
Available
Rate
Onsite hourly: 50 €
Remote hourly: N/A
Languages
English: Near native
Area Preference
Remote Projects
Description
SKILLS

Vinod Babu Palli
Moblie: 7680096968 (India)
Email: vinodpalliusa@gmail.com
Linkedin: www.linkedin.com/in/vinodpalli
 
           
Profile
Vinod is an experienced Solution Manager consultant who has 10+ yrs of experience in SAP implementation and support projects of Solution Manager and SAP SD. He has over 3 years of experience in Sales, Marketing and Business development activities focused on building Corporate Accounts Relation. His expertise is noteworthy in Banking, FMCG Products, Advertising, Institutional sales, Internet sales and Interaction with Customers. He is skilled in configuring Order to cash scenario. Vinod has Expertise knowledge of ITSM, issue management, Business Process Monitoring, SoDocA, BPCA, Project Administration and change request management in Solution manager. Additionally, he has successfully delivered training on support desk, RCA, ChaRM functionality in Solution manager to the internal team. Vinod is an excellent contributor to any project team and possesses good communication and presentation skills.
 
 
Technical (Solman)

  • Experience in configuring Solution manager 7.1 and 7.2
  • Experience in Project management tools including Project Administration, Business Blueprint, Realization Phases, Test management and eLearning Management
  • Experienced in ASAP Roadmap, Roadmap Definition and Roadmap Authorization
  • Managed L2 and L3 Support Teams for Handling Customer and Vendor Incidents by following ITIL Processes
  • Capable of understanding Customers business processes and Business demands.
  • Regular communication with Vendors, Customers and Managers
  • Experience in project status Report and Incidents mana
Other skills
ABAP Document management Java Servers backend SAP ECC IDoc Microsoft Visio SAP implementation eLearning Basic Data HP ALM code analysis SAP CRM J2EE Analytics SAP Test strategy Single sign on Test management test automation automation testing HANA System Configuration SAP Solution Manager
Work & Experience
01.09.2016 — Now
Solution Manager Consultant
Project Name : The Enterprise Project Client : Dart Containers, USA Project Dates : Sep' 16 to Current Environment : Solution Manager 7.1, BI, EP and PI Role : Solution Manager Consultant Responsibilities/Deliverables: * Responsible for whole Solution manager competency and Solman landscape * Configured SEA for upcoming Maintenance plan on ECC upgrade * Prepared presentation on use case for SEA and result interpretation. * Configured BPCA for TSO results for integration with HP ALM * Integrated Solman and HPALM for automatic testing using SAP QC * Integrated SAP TAO and BPCA with HPALM as automation testing * Resolved monitoring issues pertaining to EWA and Technical Monitoring. * Configured CCLM for development team and result interpretation for analyze decommissioning cockpit and code quality * Guide users in Test management using BPCA and HPALM
01.04.2016 — 30.09.2016
Solution Manager Consultant
Project Name : ERP Transformation Client : Hershey's Chocolate's, USA Project Dates : April'16 to Sep' 16 Environment : Solution Manager 7.2, S/4 HANA, BI, EP and PI Role : Solution Manager Consultant Responsibilities/Deliverables: * Responsible for Process management, Document management and Template management * Playing key role in designing and creating Solution landscape for template management in Solman 7.2 * Responsible for designing Document workflow, Status schemas and template documents. * Responsible for designing key business processes for various business need and working with key business process owners * Branch Design for N+1 landscape and strategies for Branch update with Implementation and support strategies. * Designed and configured Document Workflow, Approval Procedure and Signature strategy for Document Management. * Involved in Planning for BPMon and TechMon implementation for future in the client landscape on Solman 7.2
01.10.2015 — 30.04.2016
HPE
Solution Manager Consultant
Project Name : Energy Optimization Company : HPE Client : PSE&G Project Dates : Oct'15 to April' 16 Environment : Solution Manager 7.1(SP12), ECC6.0, BI, EP and PI Role : Solution Manager Consultant Responsibilities/Deliverables: * Responsible for handling Solution manager support activities * Responsible for Implementation of Data Volume Management * Transport support activities related to ChaRM movement * Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members * Setup Secure Store configuration for security data optimization. * Responsible for PGLS activities for live systems * Coordinating with Stakeholders for issues related with ChaRM and Workarounds * Responsible for Test strategy using BPCA and HPQC * Experience in configuring BPCA, activating TBOM and SEA * Activated Dynamic, Semi Dynamic TBOM's
01.04.2015 — 31.10.2015
Cognizant
Track Lead
Project Name : FUSION, Big Bets, Company : Cognizant Client : Unilever, USA Project Dates : April'15 to Oct' 15 Environment : Solution Manager 7.1(SP12), ECC6.0, BI, EP and PI Role : Track Lead Responsibilities/Deliverables: * Responsible for Design and Implementation of ChaRMs in the Fusion Landscape * Responsible for Plan and Build the CR Processes and Workflow * Responsible for overall Fusion project deliverables * Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members * Setup Security Optimization Services for Satellite systems for security guidelines * Responsible for Global Template management for golden projects * Responsible for Document management of the standard projects and synchronizing project with global rollouts. * Compare and Adjust template to implementation projects to achieve streamline project after go-live of the template projects. * Responsible for PGLS activities for live systems * Coordinating with Stakeholders for issues related with ChaRM and Workarounds
01.06.2014 — 31.03.2015
IBM
Sr .Solution Manager Consultant
Project Name : MR1409 Company : IBM Client : Ericsson, India Project Dates : June'14 to March'15 Environment : Solution Manager 7.1, ECC6.0, BI, EP and PI Role : Sr .Solution Manager Consultant Responsibilities/Deliverables: * Configure and setup OCC for Ericsson * Participating in RSLaF desing and Implementation Plan * Setup Business Process Monitoring and Technical Monitoring * Configure Analytics and Dashboards for BPM Alerts * Plan for custom BPM Monitoring Objects for customer usage and design development for custom Monitoring Objects and Key Figures. * Assist developer in Custom email enrichment for BPM Notification and custom Monitoring Objects * Configured Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in Incident Management * Configuring customized Action Profiles, Status Profiles and Document Schema * Configured CCLM for custom code analysis and code retirements. * Responsible for leading Solution Manager and Transport Management team to handle Release projects and Solman configurations
01.03.2014 — 30.06.2014
IBM
Sr .Solution Manager Consultant
Project Name : DISHA Company : IBM Client : ADANI, India Project Dates : March'14 to June'14 Environment : Solution Manager 7.1, ECC6.0, BI, EP and PI Role : Sr .Solution Manager Consultant Responsibilities/Deliverables: * Strategically plan and design for building BPH for ADANI and Template project management * Build strategy to use Project BPH and Implementation BPH and parallel update of both projects * Responsible for Designing solution for SoDocA, Incident management and ChaRMs. * Implement SoDocA to design and finalize Business Process Hierarchy of the Organizational * Design Individual projects based on the Service line and finalize a mega BPH for SI implementation. * Activate merge and validate functionality in the BPH and transfer update of the new hierarchy to old Hierarchy * Provide Training to tam members and end user for using the BPH tool and Administering Projects * Responsible for defining BPCA strategy using the BPH created and activating TBOM's * Experienced in integrating HPQC with Solution manager for test automation * Responsible for delivery of Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in Incident Management * Configuring customized Action Profiles, Status Profiles and Document Schemas * Managed Support Teams for incident and tickets in Solman service desk using Work centers * Configured ChaRMs POC for 4 system landscape and handling support activities involved
01.06.2012 — 28.02.2014
IBM
Sr .Solution Manager Consultant
Project Name : PMI Company : IBM Client : Philip Morris International Project Dates : June'12 to Feb'14 Environment : Solution Manager 7.1, ECC6.0, BI, MDM, EP and PI Role : Sr .Solution Manager Consultant Responsibilities/Deliverables: * Responsible for Solution manager implementation designing and strategy planning for implementing new Solman tools in clients landscape * Responsible for educating client on different available Solman tools to promote business and value adding to service provided. * Responsible for conducting project initiation meetings, Requirement gathering, Solutioning designs, Client meetings for design overview presentation and proposing benefits. * Responsible for Configuring Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in Incident Management * Configuring customized Action Profiles, Status Profiles and Document Schemas * Managed Support Teams for incident and tickets in Solman service desk using Workcenters * Lead for Setup of Idoc Monitoring for Several Sales scenarios, IDoc's, Application Interfaces Etc., * Responsible for Setup ChaRMs for BO using LCM concept with team of 3 * Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members * Setup Security Optimization Services for Satellite systems for security guidelines * Configured Data Volume Management * Configured Root Cause Analysis * Configured Custom Development Management Cockpit(CDMC) * Performed Clearing analysis and Upgrade change impact analysis for upgrade landscape part of CDMC * Performed SoDocA on all the business scenarios in the landscape of ECC and BI systems
01.04.2010 — 31.05.2010
HP
Solution Manager Consultant
Project Name : Clorox Run SAP Solution Company : HP Client : Clorox (Cleaning Products) Project Dates : May'10 to April'10 Environment : Solution Manager 7.0EhP1, ECC6.0, EP, CRM, BI and SRM Role : Solution Manager Consultant Responsibilities/Deliverables: * Strategy to use "Implementation and Documentation" using Solution Manager implementation methodology * Used Implementation Roadmaps for project implementation * Performed Project Administration, Business Blueprint and Customization Phases * Created Project, Maintained Basic Data, Selecting Project Roadmaps, Define Project System Landscape and Using Project Roadmaps * Created and Managed Test plan, Test packages and eLearning Management for end-user training * Managed Support Teams for incident and tickets in Solman service desk using Workcenters * Implementation of Maintenance optimizer * Configured Service Desk, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in service desk * Configuring customized Action Profiles, Status Profiles and Document Schemas * Setup landscape strategy to implement ChaRM (6system landscape+1) * Configured ChaRM including retrofit functionality * Configured Root Cause Analysis * Run Initial Configuration, Basic Configuration and Managed System Configuration * Configured EWA, MOPZ and SLA * Configured Work Centers for monitoring issue management * Knowledge Transfer to the local consultant Achievements: * Resolved Wily EM issue with in time line, Appreciation from project manager
01.04.2009 — 31.03.2010
HP
Solution Manager Consultant
Project Name : Project APEX Company : HP Client : Almarai (Foods and Beverages) Project Dates : Apr'09 to Mar'10 Environment : Solution Manager 7.0 EhP1, ECC, APO, XI and SRM Role : Solution Manager Consultant Responsibilities/Deliverables: * Activated Service desk Services * Configured Action Profiles for email alerts in service desk * Configuring customized Status Profiles * Configured Customized Document Schemas * Support Team Determination for Organizational Data of Service Desk workflow * Setup landscape strategy to implement ChaRM (3system landscape) * Customized ChaRM and Service Desk Workflow Notifications. * Service Desk Automatic mail notification configuration * Action profiles and Status profiles for Service Desk * Configured Root Cause Analysis * Installed Wily EM and Wily IS for RCA * Run Initial Configuration, Basic Configuration and Managed System Configuration * Configured EWA, MOPZ and SLA * Configured Work Centers for monitoring Service desk messages * Knowledge Transfer to the local consultant Achievements: * Provided Solution for client on Status profiles Customization and received commendations from IT Head of Almaria
01.11.2007 — 30.04.2009
HP
Solution Manager Consultant & Support Team Lead
Project Name : IT Asset Procurement Company : HP Client : KRAFTS Foods Project Dates : Nov'07 to Apr'09 Environment : Solution Manager 7.0, SRM 5.0, ECC6.0, Flex, MDM, BI, and PI Role : Solution Manager Consultant & Support Team Lead Responsibilities/Deliverables: * Team Lead Role for support teams, Handled L1 AND L2 Support Teams * Handled team size of 12 for Customer/Vendor Incidents and Problems * Communicated with Vendors and Customer on incident resolution activities and collected feedback from customers to evaluate team performance * Prepared Project status report and Ticket status report weekly and analyzed team performance * Scheduled Meeting with Support team members on ticket statuses and Ticket handling skills * Involved in Project Preparation, Business Blueprint and Configuration Phases * Involved in Scoping Business Scenarios Order to Cash in Business Blueprint Phase * Configured client specific Roadmaps and planned Test Management activities * Definitions for the use of Implementation Tools with Solution Manager * Activated Service desk Services and BC Sets * Defining Service Desk Destinations in the Solution Manager System and satellite systems * Action profiles and Status profiles for Service Desk * Service Desk Automatic mail notification configuration * Implementation of Service Connection integrated with Service Desk for handle Sap Support Message and Sap Notes. * Setup landscape strategy to implement ChaRM * Customized ChaRM landscape and Service Desk Workflow Notifications * Configured Business Process Monitoring for Order to Cash, Procure to pay, Account Receivables and Make to Order Scenarios * Good Knowledge in configuring BPM on BI jobs * Configured BPCA for Testing with QC * Configured Work Centers for monitoring Service desk messages * Training Course and Material Prepration * Knowledge Transfer to the local consultant Achievements: * Successfully completed tasks as per schedule. * Commendations from Client.
01.01.2007 — 30.11.2007
HP
Solution Manager Consultant and SD consultant
Project Name : HPVL Company : HP Client : Services (Internal) Project Dates : Jan'07 to Nov'07 Environment : Solution Manager 7.0, ECC 5.0 Role : Solution Manager Consultant and SD consultant Responsibilities/Deliverables: * Installing Solution Manager 7.0. * Patch Upgrade. * Installed Diagnostics agent * Client administration tasks, like Client Creation, Client copy, Client export/import, Remote Client Copy, Client Refresh * Applying and maintaining support packages in both ABAP and J2EE engines: SPAM and SAINT in ABAP Engine, and JSPM, SDM in Java Engine * Changing UME client to 100 * Configured Root cause analysis * Installed Wily introscope and IS Agent * Configured Single sign on * RFC connections and monitoring * Experienced with Full life cycle implementation project * Implemented the project using Solution manager Methodology * Involved in Project Administration Tasks and team administration activities using Solman * Generated blueprint using Solution Manager for project kickoff * Analyzed Sales Business processes and collected requirements of the client and provided solution accordingly * Identified Spot Consulting, Credit Management, Sales Order Processing, Travel Management building blocks for professional services industry * Configured Engagement management, Billing Management and Account Receivable Management Scenarios * Created Business scenarios, Business Processes and Process steps in Solution manager * Uploaded Project Documentations and Gen. Documentations in Solman
01.03.2006 — 31.12.2006
Support Consultant
Project Name : EDS Support Client : Internal - EDS Project Dates : March'06 to Dec'06 Environment : SAP ECC 5.0, SAP CRM 4.0 Role : Support Consultant Responsibilities/Deliverables: * Provided support desk function by using Enterprise Portals6.0 as front end and SAP Solution Manager as backend * Created service orders for both internal and customer issues, and assigned them to pertinent consultants * Tracked Customer Support Service Messages by using RSA Secure ID Card * Thorough Knowledge of Support Process like Creation of Service order and generation of weekly status Reports using Solman * Created documentation on support Process flows using Microsoft Visio * Monitored SAP AG Servers
01.01.2005 — 31.12.2021
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Solution Manager Consultant
Project Name : EAG, PARS and Large Client Client : Deloitte Support Services Project Dates : May'11 to April' 12 Environment : Solution Manager 7.1 and 7.0EhP1, ECC6.0, BI and EP Role : Solution Manager Consultant Responsibilities/Deliverables: * Participated in Planning and Configuration of ChaRM implementation and strategy to handle Software and Change requests * Setup landscape strategy to implement ChaRM (4system landscape+1 for ERP and BI) * Configured Service Desk, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in service desk * Configuring customized Action Profiles, Status Profiles and Document Schemas * Managed Support Teams for incident and tickets in Solman service desk using Workcenters * Configured Custom Development Management Cockpit(CDMC) * Performed Clearing analysis and Upgrade change impact analysis for upgrade landscape part of CDMC * Performed SoDocA on all the business scenarios in the landscape of ECC and BI systems * Configured CTS+ for Portal transport management * Delivered training to the Developers and Manager on Handling Chage request, Normal correction and Urgent correction * Knowledge Transfer to the local consultant on Solution manager capabilities
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Description

SKILLS

Vinod Babu Palli
Moblie: 7680096968 (India)
Email: vinodpalliusa@gmail.com
Linkedin: www.linkedin.com/in/vinodpalli
 
           
Profile
Vinod is an experienced Solution Manager consultant who has 10+ yrs of experience in SAP implementation and support projects of Solution Manager and SAP SD. He has over 3 years of experience in Sales, Marketing and Business development activities focused on building Corporate Accounts Relation. His expertise is noteworthy in Banking, FMCG Products, Advertising, Institutional sales, Internet sales and Interaction with Customers. He is skilled in configuring Order to cash scenario. Vinod has Expertise knowledge of ITSM, issue management, Business Process Monitoring, SoDocA, BPCA, Project Administration and change request management in Solution manager. Additionally, he has successfully delivered training on support desk, RCA, ChaRM functionality in Solution manager to the internal team. Vinod is an excellent contributor to any project team and possesses good communication and presentation skills.
 
 
Technical (Solman)

  • Experience in configuring Solution manager 7.1 and 7.2
  • Experience in Project management tools including Project Administration, Business Blueprint, Realization Phases, Test management and eLearning Management
  • Experienced in ASAP Roadmap, Roadmap Definition and Roadmap Authorization
  • Managed L2 and L3 Support Teams for Handling Customer and Vendor Incidents by following ITIL Processes
  • Capable of understanding Customers business processes and Business demands.
  • Regular communication with Vendors, Customers and Managers
  • Experience in project status Report and Incidents mana

Main Skills

Other Skills

ABAP Document management Java Servers backend SAP ECC IDoc Microsoft Visio SAP implementation eLearning Basic Data HP ALM code analysis SAP CRM J2EE Analytics SAP Test strategy Single sign on Test management test automation automation testing HANA System Configuration SAP Solution Manager

Work & Experience

01.09.2016 — Now
Solution Manager Consultant
Project Name : The Enterprise Project Client : Dart Containers, USA Project Dates : Sep' 16 to Current Environment : Solution Manager 7.1, BI, EP and PI Role : Solution Manager Consultant Responsibilities/Deliverables: * Responsible for whole Solution manager competency and Solman landscape * Configured SEA for upcoming Maintenance plan on ECC upgrade * Prepared presentation on use case for SEA and result interpretation. * Configured BPCA for TSO results for integration with HP ALM * Integrated Solman and HPALM for automatic testing using SAP QC * Integrated SAP TAO and BPCA with HPALM as automation testing * Resolved monitoring issues pertaining to EWA and Technical Monitoring. * Configured CCLM for development team and result interpretation for analyze decommissioning cockpit and code quality * Guide users in Test management using BPCA and HPALM
01.04.2016 — 30.09.2016
Solution Manager Consultant
Project Name : ERP Transformation Client : Hershey's Chocolate's, USA Project Dates : April'16 to Sep' 16 Environment : Solution Manager 7.2, S/4 HANA, BI, EP and PI Role : Solution Manager Consultant Responsibilities/Deliverables: * Responsible for Process management, Document management and Template management * Playing key role in designing and creating Solution landscape for template management in Solman 7.2 * Responsible for designing Document workflow, Status schemas and template documents. * Responsible for designing key business processes for various business need and working with key business process owners * Branch Design for N+1 landscape and strategies for Branch update with Implementation and support strategies. * Designed and configured Document Workflow, Approval Procedure and Signature strategy for Document Management. * Involved in Planning for BPMon and TechMon implementation for future in the client landscape on Solman 7.2
01.10.2015 — 30.04.2016
HPE
Solution Manager Consultant
Project Name : Energy Optimization Company : HPE Client : PSE&G Project Dates : Oct'15 to April' 16 Environment : Solution Manager 7.1(SP12), ECC6.0, BI, EP and PI Role : Solution Manager Consultant Responsibilities/Deliverables: * Responsible for handling Solution manager support activities * Responsible for Implementation of Data Volume Management * Transport support activities related to ChaRM movement * Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members * Setup Secure Store configuration for security data optimization. * Responsible for PGLS activities for live systems * Coordinating with Stakeholders for issues related with ChaRM and Workarounds * Responsible for Test strategy using BPCA and HPQC * Experience in configuring BPCA, activating TBOM and SEA * Activated Dynamic, Semi Dynamic TBOM's
01.04.2015 — 31.10.2015
Cognizant
Track Lead
Project Name : FUSION, Big Bets, Company : Cognizant Client : Unilever, USA Project Dates : April'15 to Oct' 15 Environment : Solution Manager 7.1(SP12), ECC6.0, BI, EP and PI Role : Track Lead Responsibilities/Deliverables: * Responsible for Design and Implementation of ChaRMs in the Fusion Landscape * Responsible for Plan and Build the CR Processes and Workflow * Responsible for overall Fusion project deliverables * Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members * Setup Security Optimization Services for Satellite systems for security guidelines * Responsible for Global Template management for golden projects * Responsible for Document management of the standard projects and synchronizing project with global rollouts. * Compare and Adjust template to implementation projects to achieve streamline project after go-live of the template projects. * Responsible for PGLS activities for live systems * Coordinating with Stakeholders for issues related with ChaRM and Workarounds
01.06.2014 — 31.03.2015
IBM
Sr .Solution Manager Consultant
Project Name : MR1409 Company : IBM Client : Ericsson, India Project Dates : June'14 to March'15 Environment : Solution Manager 7.1, ECC6.0, BI, EP and PI Role : Sr .Solution Manager Consultant Responsibilities/Deliverables: * Configure and setup OCC for Ericsson * Participating in RSLaF desing and Implementation Plan * Setup Business Process Monitoring and Technical Monitoring * Configure Analytics and Dashboards for BPM Alerts * Plan for custom BPM Monitoring Objects for customer usage and design development for custom Monitoring Objects and Key Figures. * Assist developer in Custom email enrichment for BPM Notification and custom Monitoring Objects * Configured Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in Incident Management * Configuring customized Action Profiles, Status Profiles and Document Schema * Configured CCLM for custom code analysis and code retirements. * Responsible for leading Solution Manager and Transport Management team to handle Release projects and Solman configurations
01.03.2014 — 30.06.2014
IBM
Sr .Solution Manager Consultant
Project Name : DISHA Company : IBM Client : ADANI, India Project Dates : March'14 to June'14 Environment : Solution Manager 7.1, ECC6.0, BI, EP and PI Role : Sr .Solution Manager Consultant Responsibilities/Deliverables: * Strategically plan and design for building BPH for ADANI and Template project management * Build strategy to use Project BPH and Implementation BPH and parallel update of both projects * Responsible for Designing solution for SoDocA, Incident management and ChaRMs. * Implement SoDocA to design and finalize Business Process Hierarchy of the Organizational * Design Individual projects based on the Service line and finalize a mega BPH for SI implementation. * Activate merge and validate functionality in the BPH and transfer update of the new hierarchy to old Hierarchy * Provide Training to tam members and end user for using the BPH tool and Administering Projects * Responsible for defining BPCA strategy using the BPH created and activating TBOM's * Experienced in integrating HPQC with Solution manager for test automation * Responsible for delivery of Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in Incident Management * Configuring customized Action Profiles, Status Profiles and Document Schemas * Managed Support Teams for incident and tickets in Solman service desk using Work centers * Configured ChaRMs POC for 4 system landscape and handling support activities involved
01.06.2012 — 28.02.2014
IBM
Sr .Solution Manager Consultant
Project Name : PMI Company : IBM Client : Philip Morris International Project Dates : June'12 to Feb'14 Environment : Solution Manager 7.1, ECC6.0, BI, MDM, EP and PI Role : Sr .Solution Manager Consultant Responsibilities/Deliverables: * Responsible for Solution manager implementation designing and strategy planning for implementing new Solman tools in clients landscape * Responsible for educating client on different available Solman tools to promote business and value adding to service provided. * Responsible for conducting project initiation meetings, Requirement gathering, Solutioning designs, Client meetings for design overview presentation and proposing benefits. * Responsible for Configuring Incident Management, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in Incident Management * Configuring customized Action Profiles, Status Profiles and Document Schemas * Managed Support Teams for incident and tickets in Solman service desk using Workcenters * Lead for Setup of Idoc Monitoring for Several Sales scenarios, IDoc's, Application Interfaces Etc., * Responsible for Setup ChaRMs for BO using LCM concept with team of 3 * Responsible for Configuring ChaRMs for 4 system landscape and handling support activities involved with team members * Setup Security Optimization Services for Satellite systems for security guidelines * Configured Data Volume Management * Configured Root Cause Analysis * Configured Custom Development Management Cockpit(CDMC) * Performed Clearing analysis and Upgrade change impact analysis for upgrade landscape part of CDMC * Performed SoDocA on all the business scenarios in the landscape of ECC and BI systems
01.04.2010 — 31.05.2010
HP
Solution Manager Consultant
Project Name : Clorox Run SAP Solution Company : HP Client : Clorox (Cleaning Products) Project Dates : May'10 to April'10 Environment : Solution Manager 7.0EhP1, ECC6.0, EP, CRM, BI and SRM Role : Solution Manager Consultant Responsibilities/Deliverables: * Strategy to use "Implementation and Documentation" using Solution Manager implementation methodology * Used Implementation Roadmaps for project implementation * Performed Project Administration, Business Blueprint and Customization Phases * Created Project, Maintained Basic Data, Selecting Project Roadmaps, Define Project System Landscape and Using Project Roadmaps * Created and Managed Test plan, Test packages and eLearning Management for end-user training * Managed Support Teams for incident and tickets in Solman service desk using Workcenters * Implementation of Maintenance optimizer * Configured Service Desk, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in service desk * Configuring customized Action Profiles, Status Profiles and Document Schemas * Setup landscape strategy to implement ChaRM (6system landscape+1) * Configured ChaRM including retrofit functionality * Configured Root Cause Analysis * Run Initial Configuration, Basic Configuration and Managed System Configuration * Configured EWA, MOPZ and SLA * Configured Work Centers for monitoring issue management * Knowledge Transfer to the local consultant Achievements: * Resolved Wily EM issue with in time line, Appreciation from project manager
01.04.2009 — 31.03.2010
HP
Solution Manager Consultant
Project Name : Project APEX Company : HP Client : Almarai (Foods and Beverages) Project Dates : Apr'09 to Mar'10 Environment : Solution Manager 7.0 EhP1, ECC, APO, XI and SRM Role : Solution Manager Consultant Responsibilities/Deliverables: * Activated Service desk Services * Configured Action Profiles for email alerts in service desk * Configuring customized Status Profiles * Configured Customized Document Schemas * Support Team Determination for Organizational Data of Service Desk workflow * Setup landscape strategy to implement ChaRM (3system landscape) * Customized ChaRM and Service Desk Workflow Notifications. * Service Desk Automatic mail notification configuration * Action profiles and Status profiles for Service Desk * Configured Root Cause Analysis * Installed Wily EM and Wily IS for RCA * Run Initial Configuration, Basic Configuration and Managed System Configuration * Configured EWA, MOPZ and SLA * Configured Work Centers for monitoring Service desk messages * Knowledge Transfer to the local consultant Achievements: * Provided Solution for client on Status profiles Customization and received commendations from IT Head of Almaria
01.11.2007 — 30.04.2009
HP
Solution Manager Consultant & Support Team Lead
Project Name : IT Asset Procurement Company : HP Client : KRAFTS Foods Project Dates : Nov'07 to Apr'09 Environment : Solution Manager 7.0, SRM 5.0, ECC6.0, Flex, MDM, BI, and PI Role : Solution Manager Consultant & Support Team Lead Responsibilities/Deliverables: * Team Lead Role for support teams, Handled L1 AND L2 Support Teams * Handled team size of 12 for Customer/Vendor Incidents and Problems * Communicated with Vendors and Customer on incident resolution activities and collected feedback from customers to evaluate team performance * Prepared Project status report and Ticket status report weekly and analyzed team performance * Scheduled Meeting with Support team members on ticket statuses and Ticket handling skills * Involved in Project Preparation, Business Blueprint and Configuration Phases * Involved in Scoping Business Scenarios Order to Cash in Business Blueprint Phase * Configured client specific Roadmaps and planned Test Management activities * Definitions for the use of Implementation Tools with Solution Manager * Activated Service desk Services and BC Sets * Defining Service Desk Destinations in the Solution Manager System and satellite systems * Action profiles and Status profiles for Service Desk * Service Desk Automatic mail notification configuration * Implementation of Service Connection integrated with Service Desk for handle Sap Support Message and Sap Notes. * Setup landscape strategy to implement ChaRM * Customized ChaRM landscape and Service Desk Workflow Notifications * Configured Business Process Monitoring for Order to Cash, Procure to pay, Account Receivables and Make to Order Scenarios * Good Knowledge in configuring BPM on BI jobs * Configured BPCA for Testing with QC * Configured Work Centers for monitoring Service desk messages * Training Course and Material Prepration * Knowledge Transfer to the local consultant Achievements: * Successfully completed tasks as per schedule. * Commendations from Client.
01.01.2007 — 30.11.2007
HP
Solution Manager Consultant and SD consultant
Project Name : HPVL Company : HP Client : Services (Internal) Project Dates : Jan'07 to Nov'07 Environment : Solution Manager 7.0, ECC 5.0 Role : Solution Manager Consultant and SD consultant Responsibilities/Deliverables: * Installing Solution Manager 7.0. * Patch Upgrade. * Installed Diagnostics agent * Client administration tasks, like Client Creation, Client copy, Client export/import, Remote Client Copy, Client Refresh * Applying and maintaining support packages in both ABAP and J2EE engines: SPAM and SAINT in ABAP Engine, and JSPM, SDM in Java Engine * Changing UME client to 100 * Configured Root cause analysis * Installed Wily introscope and IS Agent * Configured Single sign on * RFC connections and monitoring * Experienced with Full life cycle implementation project * Implemented the project using Solution manager Methodology * Involved in Project Administration Tasks and team administration activities using Solman * Generated blueprint using Solution Manager for project kickoff * Analyzed Sales Business processes and collected requirements of the client and provided solution accordingly * Identified Spot Consulting, Credit Management, Sales Order Processing, Travel Management building blocks for professional services industry * Configured Engagement management, Billing Management and Account Receivable Management Scenarios * Created Business scenarios, Business Processes and Process steps in Solution manager * Uploaded Project Documentations and Gen. Documentations in Solman
01.03.2006 — 31.12.2006
Support Consultant
Project Name : EDS Support Client : Internal - EDS Project Dates : March'06 to Dec'06 Environment : SAP ECC 5.0, SAP CRM 4.0 Role : Support Consultant Responsibilities/Deliverables: * Provided support desk function by using Enterprise Portals6.0 as front end and SAP Solution Manager as backend * Created service orders for both internal and customer issues, and assigned them to pertinent consultants * Tracked Customer Support Service Messages by using RSA Secure ID Card * Thorough Knowledge of Support Process like Creation of Service order and generation of weekly status Reports using Solman * Created documentation on support Process flows using Microsoft Visio * Monitored SAP AG Servers
01.01.2005 — 31.12.2021
freelancermap GmbH
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Solution Manager Consultant
Project Name : EAG, PARS and Large Client Client : Deloitte Support Services Project Dates : May'11 to April' 12 Environment : Solution Manager 7.1 and 7.0EhP1, ECC6.0, BI and EP Role : Solution Manager Consultant Responsibilities/Deliverables: * Participated in Planning and Configuration of ChaRM implementation and strategy to handle Software and Change requests * Setup landscape strategy to implement ChaRM (4system landscape+1 for ERP and BI) * Configured Service Desk, Service Level Agreement and Support Team Determination for Organizational Data of Service Desk workflow * Configured Action Profiles for Automated email alerts in service desk * Configuring customized Action Profiles, Status Profiles and Document Schemas * Managed Support Teams for incident and tickets in Solman service desk using Workcenters * Configured Custom Development Management Cockpit(CDMC) * Performed Clearing analysis and Upgrade change impact analysis for upgrade landscape part of CDMC * Performed SoDocA on all the business scenarios in the landscape of ECC and BI systems * Configured CTS+ for Portal transport management * Delivered training to the Developers and Manager on Handling Chage request, Normal correction and Urgent correction * Knowledge Transfer to the local consultant on Solution manager capabilities
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