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Senior ICT Adviser

Experience:
40 y
Experience:
40 y
Location:
Manama
Last update:
20.04.2021
Register to Contact Freelancer
Availability
Available
Rate
Onsite hourly: N/A
Remote hourly: N/A
Languages
Arabic: Native
English: Advanced
French: Native
Italian: Basic knowledge
Area Preference
yes
Description
SKILLS



 
PROFESSION: ICT Manager
Summary :     ICT Manager with complete life cycle experience. Security Business Development specialist with more than 25 years of experiences in ICT Enterprise Infrastructure Management, ITSM &  ITIL processes management, and Department management, project management and systems implementation. Imed is a highly respected technical manager capable of working in high-pressure sales environment of a major software providers for ITSM solutions, IT Security, Managed Services and Professional Outsourcing Services. Excellent client-facing consultancy skills, coupled with the ability to manage and motivate large multi-skilled teams.
 
Key Achievements
 

 
 
  •  
As a key technical member of the Middle Eastern sales team for a market leading ITSM Solutions, Managed Services and security software provider, has successfully contributed to the closing of many deals throughout the region, up to a value of $1.5m
 

 
 
  •  
Complete understand of Help Desk from multivendor environment BMC and CA Help Desk. End-to-End understanding of ITSM life cycle and associated international standards.
 

 
 
  •  
Through experience of ICT management processes via  Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
 

 
 
  •  
General Manager/COO of ICT Security company for 2 years managing Middle East operations, offering Managed Security Services (including Managed Vulnerabilities and Managed Security Monitoring) sales and delivery
Other skills
Accounting system Information Security Excel IT Security Word PowerPoint Access vulnerability management Inventory management system Database CAPP penetration testing Novell GCC
Work & Experience
01.02.2011 — Now
GCC; COMPUTER ASSOCIATES MENA.
Sales Director for North and West Africa, Mainframe Pre-Sales Consultant
GCC, North and West Africa, COMPUTER ASSOCIATES MENA. Task Description: Sales Director and pre-sales for GCC, North Africa, West Africa for Mainframe, Enterprise Monitoring, ITSM solutions, Security and distributed platforms.
01.07.2010 — 31.01.2011
ITS Technologies
Senior Consultant
Task Description: Working as free consultant for several companies and Banks RFP, Security and DR Policies Optimization for Mainframe Sites. Installing Security Solution. Handling of requests via organization internal Help Desk.
01.11.2007 — 30.06.2010
International Turnkey Systems (ITS)
Business development Manager
Tasks Description: Working in Telecom to propose ITSM solutions, Managed Services and Security ITS solutions. I was handling mostly the North and West African countries. I have worked also on the banking Solution. Project Manager for creation Mena telecom Call Center based on BMC solution. Development of processes for handling the customer requests, priorities, escalations, customization and dash board reporting. Project Manager for Datacenter Upgrade and Migration for Zain. Responsible for the help desk and all Issues. Hardware, Software and people management
01.11.2006 — Now
CAPP?CESA; Computer Associates New-York
Event Speaker: Speaker
Professional Courses CAPP?CESA (Paris, France) IT Projects Management. How to manage an IT Department Computer Associates New-York (Several training on IT & project Management) PMI Certified Computer Associates. ITIL/ITSM Foundation (Pink Rocada) E-Security Gulf, Bahrain BS7799 Certified (Security) Event Speaker: Speaker at BPM/ DR Event In Karachi Pakistan November 2006
01.01.2006 — 31.10.2007
E- Security Gulf
General Manager
Tasks Description: Managing Information Security Company. Following-up with sales and technical team on day to day business. Telecom, Banking and IT-Security Managed Services are our major business focus.
01.07.2004 — 31.12.2005
Electronic Concepts
Deputy General Manager
Tasks Description: Managing the Company. Following-up with sales and technical team on day to day business. Handling of customer requests for internal service Desk for areas of Telecom and IT/security are our major business Area.
01.08.1997 — 30.06.2004
Computer Associates
IT Manager
Tasks Description: Technical manager (Pre-sales and Services), Managing all Services and Pre-Sales activities. Handling all CA Portfolio for Pre-Sales and implementation. Integration of CA Help Desk and BMC with Unicenter Enterprise monitoring solution. Development of ITIL/ITSM compliant solution at STC Saudi project.
01.01.1996 — 31.08.1997
Computer Associates Int
Project Manager
Tasks Description: Technical support, post sales and pre-sales for Database Products.
01.10.1995 — 31.12.1995
DMR for AIR CANADA
Project Manager
Tasks Description: System Analyst for the ICP96 System. The P+ methodology of DMR was used for the analysis. Unit and integrated test for the programs.
01.12.1994 — Now
TRUSCO DESJARDINS, Financial Institution
Senior System Analyst
Tasks Description: Major changes have planned on the peripherals existing systems after the acquisition of CORFAX new management system for the mutual funds. My main mandate was to simulate the new system and create the appropriate interfaces.
01.08.1993 — 31.10.1994
Senior Systems Analyst Project Manager Ministry of Justice
Type of enterprise : Computer business management and consultation Organical analysis, Analysis and programming of suspension and operation modules. Under Ideal/Datacom. User training for the application.
01.04.1986 — Now
AFRICAN DEVELOPMENT BANK
Systems analyst ? Project manager
AFRICAN DEVELOPMENT BANK, Abidjan, Ivory Coast Type of enterprise: International Bank with over 1400 employees I have worked on several systems during the 8 years TRAINING PERIODS IN A WORKING ENVIRONMENT
Verkauf
Implementation Manager
IT Sicherheit IT Management Manager PROFILBILD DATEIANLAGEN ImedCV Der Download dieser Datei ist nur mit einem kostenpflichtigen Account möglich. Jetzt Upgrade durchführen SKILLS
ICT Manager
Summary : ICT Manager with complete life cycle experience. Security Business Development specialist with more than 25 years of experiences in ICT Enterprise Infrastructure Management, ITSM & ITIL processes management, and Department management, project management and systems implementation. Imed is a highly respected technical manager capable of working in high-pressure sales environment of a major software providers for ITSM solutions, IT Security, Managed Services and Professional Outsourcing Services. Excellent client-facing consultancy skills, coupled with the ability to manage and motivate large multi-skilled teams. Key Achievements As a key technical member of the Middle Eastern sales team for a market leading ITSM Solutions, Managed Services and security software provider, has successfully contributed to the closing of many deals throughout the region, up to a value of $1.5m Complete understand of Help Desk from multivendor environment BMC and CA Help Desk. End-to-End understanding of ITSM life cycle and associated international standards. Through experience of ICT management processes via Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
General Manager/COO of ICT Security company for 2 years managing Middle East operations, offering Managed Security Services (including Managed Vulnerabilities and Managed Security Monitoring) sales and delivery of services including, Security Incident Handling via ITSM ISO20000 and ISO27000 compliant processes, vulnerability management, penetration testing, risk management, business continuity and disaster recovery. Excellent project planning and prioritization skills demonstrated through the successful management of several concurrent implementations within time and budget, using a small team of highly trained technicians
I.C.A.O. (International Civil Aviation
Consultant as Project Leader
Organization) Burundi Tasks description: Computerization of the International Airport of Bujumbura; Installation of a Novell LAN with 20 workstations. Installation and user-training of Microsoft offices (Word; Excel, Access, PowerPoint); Development and installation of an Accounting system (AP/AR/GL), Inventory management system, Payroll system, Billing system; Development of systems with Access and Power Builder. End of project October 1995
TÉLÉBEC, Telephone Company
Senior System Analyst
Tasks Description: After the acquisition of CBSS (Customer Billing Service System), a new billing system, and many major changes have been planned on the peripherals existing systems. The changes are at the level of the architecture; processes and integration .I was System analyst in the architecture team.
Attachments
ImedCV

Description

SKILLS



 
PROFESSION: ICT Manager
Summary :     ICT Manager with complete life cycle experience. Security Business Development specialist with more than 25 years of experiences in ICT Enterprise Infrastructure Management, ITSM &  ITIL processes management, and Department management, project management and systems implementation. Imed is a highly respected technical manager capable of working in high-pressure sales environment of a major software providers for ITSM solutions, IT Security, Managed Services and Professional Outsourcing Services. Excellent client-facing consultancy skills, coupled with the ability to manage and motivate large multi-skilled teams.
 
Key Achievements
 

 
 
  •  
As a key technical member of the Middle Eastern sales team for a market leading ITSM Solutions, Managed Services and security software provider, has successfully contributed to the closing of many deals throughout the region, up to a value of $1.5m
 

 
 
  •  
Complete understand of Help Desk from multivendor environment BMC and CA Help Desk. End-to-End understanding of ITSM life cycle and associated international standards.
 

 
 
  •  
Through experience of ICT management processes via  Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
 

 
 
  •  
General Manager/COO of ICT Security company for 2 years managing Middle East operations, offering Managed Security Services (including Managed Vulnerabilities and Managed Security Monitoring) sales and delivery

Main Skills

Other Skills

Accounting system Information Security Excel IT Security Word PowerPoint Access vulnerability management Inventory management system Database CAPP penetration testing Novell GCC

Work & Experience

01.02.2011 — Now
GCC; COMPUTER ASSOCIATES MENA.
Sales Director for North and West Africa, Mainframe Pre-Sales Consultant
GCC, North and West Africa, COMPUTER ASSOCIATES MENA. Task Description: Sales Director and pre-sales for GCC, North Africa, West Africa for Mainframe, Enterprise Monitoring, ITSM solutions, Security and distributed platforms.
01.07.2010 — 31.01.2011
ITS Technologies
Senior Consultant
Task Description: Working as free consultant for several companies and Banks RFP, Security and DR Policies Optimization for Mainframe Sites. Installing Security Solution. Handling of requests via organization internal Help Desk.
01.11.2007 — 30.06.2010
International Turnkey Systems (ITS)
Business development Manager
Tasks Description: Working in Telecom to propose ITSM solutions, Managed Services and Security ITS solutions. I was handling mostly the North and West African countries. I have worked also on the banking Solution. Project Manager for creation Mena telecom Call Center based on BMC solution. Development of processes for handling the customer requests, priorities, escalations, customization and dash board reporting. Project Manager for Datacenter Upgrade and Migration for Zain. Responsible for the help desk and all Issues. Hardware, Software and people management
01.11.2006 — Now
CAPP?CESA; Computer Associates New-York
Event Speaker: Speaker
Professional Courses CAPP?CESA (Paris, France) IT Projects Management. How to manage an IT Department Computer Associates New-York (Several training on IT & project Management) PMI Certified Computer Associates. ITIL/ITSM Foundation (Pink Rocada) E-Security Gulf, Bahrain BS7799 Certified (Security) Event Speaker: Speaker at BPM/ DR Event In Karachi Pakistan November 2006
01.01.2006 — 31.10.2007
E- Security Gulf
General Manager
Tasks Description: Managing Information Security Company. Following-up with sales and technical team on day to day business. Telecom, Banking and IT-Security Managed Services are our major business focus.
01.07.2004 — 31.12.2005
Electronic Concepts
Deputy General Manager
Tasks Description: Managing the Company. Following-up with sales and technical team on day to day business. Handling of customer requests for internal service Desk for areas of Telecom and IT/security are our major business Area.
01.08.1997 — 30.06.2004
Computer Associates
IT Manager
Tasks Description: Technical manager (Pre-sales and Services), Managing all Services and Pre-Sales activities. Handling all CA Portfolio for Pre-Sales and implementation. Integration of CA Help Desk and BMC with Unicenter Enterprise monitoring solution. Development of ITIL/ITSM compliant solution at STC Saudi project.
01.01.1996 — 31.08.1997
Computer Associates Int
Project Manager
Tasks Description: Technical support, post sales and pre-sales for Database Products.
01.10.1995 — 31.12.1995
DMR for AIR CANADA
Project Manager
Tasks Description: System Analyst for the ICP96 System. The P+ methodology of DMR was used for the analysis. Unit and integrated test for the programs.
01.12.1994 — Now
TRUSCO DESJARDINS, Financial Institution
Senior System Analyst
Tasks Description: Major changes have planned on the peripherals existing systems after the acquisition of CORFAX new management system for the mutual funds. My main mandate was to simulate the new system and create the appropriate interfaces.
01.08.1993 — 31.10.1994
Senior Systems Analyst Project Manager Ministry of Justice
Type of enterprise : Computer business management and consultation Organical analysis, Analysis and programming of suspension and operation modules. Under Ideal/Datacom. User training for the application.
01.04.1986 — Now
AFRICAN DEVELOPMENT BANK
Systems analyst ? Project manager
AFRICAN DEVELOPMENT BANK, Abidjan, Ivory Coast Type of enterprise: International Bank with over 1400 employees I have worked on several systems during the 8 years TRAINING PERIODS IN A WORKING ENVIRONMENT
Verkauf
Implementation Manager
IT Sicherheit IT Management Manager PROFILBILD DATEIANLAGEN ImedCV Der Download dieser Datei ist nur mit einem kostenpflichtigen Account möglich. Jetzt Upgrade durchführen SKILLS
ICT Manager
Summary : ICT Manager with complete life cycle experience. Security Business Development specialist with more than 25 years of experiences in ICT Enterprise Infrastructure Management, ITSM & ITIL processes management, and Department management, project management and systems implementation. Imed is a highly respected technical manager capable of working in high-pressure sales environment of a major software providers for ITSM solutions, IT Security, Managed Services and Professional Outsourcing Services. Excellent client-facing consultancy skills, coupled with the ability to manage and motivate large multi-skilled teams. Key Achievements As a key technical member of the Middle Eastern sales team for a market leading ITSM Solutions, Managed Services and security software provider, has successfully contributed to the closing of many deals throughout the region, up to a value of $1.5m Complete understand of Help Desk from multivendor environment BMC and CA Help Desk. End-to-End understanding of ITSM life cycle and associated international standards. Through experience of ICT management processes via Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
General Manager/COO of ICT Security company for 2 years managing Middle East operations, offering Managed Security Services (including Managed Vulnerabilities and Managed Security Monitoring) sales and delivery of services including, Security Incident Handling via ITSM ISO20000 and ISO27000 compliant processes, vulnerability management, penetration testing, risk management, business continuity and disaster recovery. Excellent project planning and prioritization skills demonstrated through the successful management of several concurrent implementations within time and budget, using a small team of highly trained technicians
I.C.A.O. (International Civil Aviation
Consultant as Project Leader
Organization) Burundi Tasks description: Computerization of the International Airport of Bujumbura; Installation of a Novell LAN with 20 workstations. Installation and user-training of Microsoft offices (Word; Excel, Access, PowerPoint); Development and installation of an Accounting system (AP/AR/GL), Inventory management system, Payroll system, Billing system; Development of systems with Access and Power Builder. End of project October 1995
TÉLÉBEC, Telephone Company
Senior System Analyst
Tasks Description: After the acquisition of CBSS (Customer Billing Service System), a new billing system, and many major changes have been planned on the peripherals existing systems. The changes are at the level of the architecture; processes and integration .I was System analyst in the architecture team.

Attachments

ImedCV