Communication skills - learned, implemented and mastered during work:

• telephony soft skills
• formal language (both written and spoken)
• experienced, daily usage of foreign languages
• experience in working in a multinational environment

 
Organisational skills:

• participation in the IT knowledge transfer in India
• leadership (responsible for the training and work dispatching for a team of 19 people)
• ability to prioritize (strong SLA focus)
• ability to work under pressure

 Personality:

• Customer- and solution-oriented
• Co-operative
• Resourceful

Job-related skills
Strong knowledge of SQL language

• business application requirement
• select, update, insert according to customer needs

Good knowledge of SAP  (security, sales, procurement, finance)

Computer skills:
Skills gained during education and jobs:

• good command of Microsoft Office
• good command of Lotus Notes
• supportive knowledge of SQL (System Query Language) tools:

• Interactive SQL, SQL Advantage, S-DAT, PowerBuilder

• good command of HPOV, Maximo service ticket management tools
• good knowledge of Microsoft Windows (XP, 7, 8, 8.1)
• good knowledge of Active Directory
• basic knowledge of networking
• basic knowledge of HTML
• good knowledge of Android

 Skills gained during free-time extra jobs:

• basic knowledge of Microsoft Server 2008
• basic knowledge of Visual Basic
• basic knowledge of backup solutions