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Senior VMware Technical Support Engineer

Score
100%
Experience:
21 y
Score
100%
Experience:
21 y
Location:
Cairo
Last update:
20.04.2021
Register to Contact Freelancer
Availability
Available
Rate
Onsite hourly: N/A
Remote hourly: N/A
Languages
Arabic: Native
English: Native
Area Preference
I can relocate with at least 1 month notice
Description
SKILLS
A proactive, creative and adaptable professional with 6 years of rich experience in a broad range of Management and Technology Support activities in key companies like Microsoft, IBM, EMC/VMware (Currently)

•Team player, innovative, excellent resource manager
•Excellent communicator
•Able to work under pressure

Specialties: 
-Cloud Services (AWS | Azure | vCloud Air)
-VMware vSphere virtualization and clustering 
-VMware vCloud and vDI Administration and troubleshooting
- Linux (Redhat - Suse - Enterprise - Oracle) Administration and troubleshooting 
-Windows server (2003/2008/2012) Administration and troubleshooting
-IBM & Lenovo System X, Pure Flex servers | HP Prolaint | DELL PowerEdge | Fujitsu servers servicing and maintenance 
-Big Data technologies (Hadoop | IBM Infosphere | Cloudera | HortonWorks)

Senior technical support engineer at VMware / EMC²
Cairo, Egypt - Full-time – August 2014, Present
.Respond to customer inquiries, primarily via email and telephone
.Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
.Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
.Provide training or assistance to junior staff
.Participate in testing alpha and beta products
.Participate in many internal tools development and initiatives  in both EMC and VMware.
.Travel to VMware\'s office at Cork, Ireland for technical exchange programs, training and mentorship

System x and Multi-vendor Product support engineer at IBM
 Cairo, Egypt - Full-time - September 2012, August 2014
.Act as primary communication path between enterprise client and IBM techni
Other skills
Redhat aws Oracle C# Cloud Services vSphere DELL PowerEdge Azure Linux Silverlight Openstack Windows server .Net Cluster Server IBM Infosphere Hadoop .Java Oracle RAC VMware vSphere servers Programming Skills Big Data technologies Cloudera VCloud Cloud Computing Suse clustering Android development software development VmWare virtualization
Work & Experience
01.08.2014 — Now
VMware / EMC²
Senior technical support engineer
.Respond to customer inquiries, primarily via email and telephone .Resolve any customer technical issues through diligent research, reproduction, and troubleshooting .Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems .Provide training or assistance to junior staff .Participate in testing alpha and beta products .Participate in many internal tools development and initiatives in both EMC and VMware. .Travel to VMware\'s office at Cork, Ireland for technical exchange programs, training and mentorship
01.08.2014 — Now
PROJEKTHISTORIE; VMware / EMC²
Senior technical support engineer
.Respond to customer inquiries, primarily via email and telephone .Resolve any customer technical issues through diligent research, reproduction, and troubleshooting .Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems .Provide training or assistance to junior staff .Participate in testing alpha and beta products .Participate in many internal tools development and initiatives in both EMC and VMware. .Travel to VMware's office at Cork, Ireland for technical exchange programs, training and mentorship
01.09.2012 — 31.08.2014
IBM
System x and Multi-vendor Product support engineer
.Act as primary communication path between enterprise client and IBM technical resolution team .Offer the technical consultancy to site technicians performing technical action plans and customer executives .Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes to build technical action plans .Engage and interface with IBM technical superior levels when appropriate for case escalation .Monitor products and accounts performance .Work under pressure while maintaining high client satisfaction
01.08.2011 — 31.08.2012
Microsoft
Project manager
.Coordinating corporate citizenship programs in Egypt: Digital Awareness and Digital Literacy Allover Egypt .Supporting Citizenship programs in NGO capacity building and government capacity building .Overall Management , Evaluation and Monitoring of my Community Affairs Projects .Developing and maintaining relationships with current and potential partners: NGOs, development agencies, companies and government institutions .Building reports and insights for Microsoft Citizenship Lead
01.07.2010 — 31.07.2012
Self-employed; JWT
IT trainer
.Conduct orientation sessions and arrange on-the-job training for new hires. .Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. .Develop and organize training manuals, multimedia visual aids, and other educational materials. >> The Most Recent Client: JWT - Cairo office
01.07.2010 — 30.09.2010
ITWorx
Application support engineer
.Working with the Application support team on multiple projects to deliver the client requirements after the Alpha stage of the software development.
01.07.2009 — 31.07.2011
IEEE
University branch chairman
As a chairman, I'm responsible for the overall management of all Branch affairs , promoting the benefits of IEEE to fellow students plus the tasks below : .Hold regular meetings of the Branch Executive Committee and serve as Chair. .Appoint Program, Publicity and Membership committee Chairs. .Work with and coordinate some activities with Section and Region Officers. .Communicate frequently with other Branch Officers, particularly during the summer months.
01.01.2005 — 31.12.2021
freelancermap GmbH
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ZEITLICHE UND RÄUMLICHE VERFÜGBARKEIT I can relocate with at least 1 month notice
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* Business Mitgliedschaft * Enterprise Mitgliedschaft * Datenschutzmodul * Top-Projekt * Automatischer Projektimport * Preise und Leistungen
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HILFE UND SUPPORT * FAQ * Kontakt * RSS * Sitemap * Preise und Leistungen
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Description

SKILLS
A proactive, creative and adaptable professional with 6 years of rich experience in a broad range of Management and Technology Support activities in key companies like Microsoft, IBM, EMC/VMware (Currently)

•Team player, innovative, excellent resource manager
•Excellent communicator
•Able to work under pressure

Specialties: 
-Cloud Services (AWS | Azure | vCloud Air)
-VMware vSphere virtualization and clustering 
-VMware vCloud and vDI Administration and troubleshooting
- Linux (Redhat - Suse - Enterprise - Oracle) Administration and troubleshooting 
-Windows server (2003/2008/2012) Administration and troubleshooting
-IBM & Lenovo System X, Pure Flex servers | HP Prolaint | DELL PowerEdge | Fujitsu servers servicing and maintenance 
-Big Data technologies (Hadoop | IBM Infosphere | Cloudera | HortonWorks)

Senior technical support engineer at VMware / EMC²
Cairo, Egypt - Full-time – August 2014, Present
.Respond to customer inquiries, primarily via email and telephone
.Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
.Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
.Provide training or assistance to junior staff
.Participate in testing alpha and beta products
.Participate in many internal tools development and initiatives  in both EMC and VMware.
.Travel to VMware\'s office at Cork, Ireland for technical exchange programs, training and mentorship

System x and Multi-vendor Product support engineer at IBM
 Cairo, Egypt - Full-time - September 2012, August 2014
.Act as primary communication path between enterprise client and IBM techni

Main Skills

Other Skills

Redhat aws Oracle C# Cloud Services vSphere DELL PowerEdge Azure Linux Silverlight Openstack Windows server .Net Cluster Server IBM Infosphere Hadoop .Java Oracle RAC VMware vSphere servers Programming Skills Big Data technologies Cloudera VCloud Cloud Computing Suse clustering Android development software development VmWare virtualization

Work & Experience

01.08.2014 — Now
VMware / EMC²
Senior technical support engineer
.Respond to customer inquiries, primarily via email and telephone .Resolve any customer technical issues through diligent research, reproduction, and troubleshooting .Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems .Provide training or assistance to junior staff .Participate in testing alpha and beta products .Participate in many internal tools development and initiatives in both EMC and VMware. .Travel to VMware\'s office at Cork, Ireland for technical exchange programs, training and mentorship
01.08.2014 — Now
PROJEKTHISTORIE; VMware / EMC²
Senior technical support engineer
.Respond to customer inquiries, primarily via email and telephone .Resolve any customer technical issues through diligent research, reproduction, and troubleshooting .Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems .Provide training or assistance to junior staff .Participate in testing alpha and beta products .Participate in many internal tools development and initiatives in both EMC and VMware. .Travel to VMware's office at Cork, Ireland for technical exchange programs, training and mentorship
01.09.2012 — 31.08.2014
IBM
System x and Multi-vendor Product support engineer
.Act as primary communication path between enterprise client and IBM technical resolution team .Offer the technical consultancy to site technicians performing technical action plans and customer executives .Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes to build technical action plans .Engage and interface with IBM technical superior levels when appropriate for case escalation .Monitor products and accounts performance .Work under pressure while maintaining high client satisfaction
01.08.2011 — 31.08.2012
Microsoft
Project manager
.Coordinating corporate citizenship programs in Egypt: Digital Awareness and Digital Literacy Allover Egypt .Supporting Citizenship programs in NGO capacity building and government capacity building .Overall Management , Evaluation and Monitoring of my Community Affairs Projects .Developing and maintaining relationships with current and potential partners: NGOs, development agencies, companies and government institutions .Building reports and insights for Microsoft Citizenship Lead
01.07.2010 — 31.07.2012
Self-employed; JWT
IT trainer
.Conduct orientation sessions and arrange on-the-job training for new hires. .Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. .Develop and organize training manuals, multimedia visual aids, and other educational materials. >> The Most Recent Client: JWT - Cairo office
01.07.2010 — 30.09.2010
ITWorx
Application support engineer
.Working with the Application support team on multiple projects to deliver the client requirements after the Alpha stage of the software development.
01.07.2009 — 31.07.2011
IEEE
University branch chairman
As a chairman, I'm responsible for the overall management of all Branch affairs , promoting the benefits of IEEE to fellow students plus the tasks below : .Hold regular meetings of the Branch Executive Committee and serve as Chair. .Appoint Program, Publicity and Membership committee Chairs. .Work with and coordinate some activities with Section and Region Officers. .Communicate frequently with other Branch Officers, particularly during the summer months.
01.01.2005 — 31.12.2021
freelancermap GmbH
× Newsletteranmeldung erfolgreich Sie haben sich erfolgreich für den freelancermap Newsletter angemeldet.
ZEITLICHE UND RÄUMLICHE VERFÜGBARKEIT
ZEITLICHE UND RÄUMLICHE VERFÜGBARKEIT I can relocate with at least 1 month notice
AUFTRAGGEBER
Informationen für Recruiter
* Business Mitgliedschaft * Enterprise Mitgliedschaft * Datenschutzmodul * Top-Projekt * Automatischer Projektimport * Preise und Leistungen
HILFE UND SUPPORT
HILFE UND SUPPORT * FAQ * Kontakt * RSS * Sitemap * Preise und Leistungen
ÜBER UNS
Unsere Partner
ÜBER UNS * Kundenecho * Werben Sie bei uns * Presse * Unsere Partner * Werden Sie Partner * Karriere
SOZIALE NETZWERKE
SOZIALE NETZWERKE * facebook * Twitter * LinkedIn RECHTLICHES * Datenschutz * AGB * Impressum
RATGEBER UND BLOG; FREELANCER KOMPASS
Die freelancermap-Marktstudie für Freelancer
RATGEBER UND BLOG Der freelancermap-Blog bietet Ihnen spannende Ratgeberartikel rund um das Thema Freelancing und Selbstständigkeit FREELANCER KOMPASS Die freelancermap-Marktstudie für Freelancer, Selbständige und Freiberufler CASE STUDIES Lesen Sie spannende Erfolggeschichten von begeisterten Kunden!

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