PROFILE SUMMARY
An experienced ITSM Process Consultant, ITIL Expert, ServiceNow In-house trainer and IT Business Management SME with a strong Agile-Scrum experience in ServiceNow platform with focus on Service Catalog, Request Fulfillment, Incident, Problem, SLA, Change, Service Asset & Configuration, GRC, Knowledge Management, Service Portal, Survey and Escalation Management, ServiceNow mobile capabilities, Performance Analytics, Project & Portfolio Suite (PPS), Application Portfolio Management (APM) facilitating IT leaders visibility and control of their portfolios on a single, cloud-based platform to align IT outcomes to business goals for the true cost, quality, risk and performance of business applications and services. An extensive expertise in IT Service Management and ITIL best practices, processes, strategic technology planning, and developing cost effective solutions around processes to meet customer business requirements using agile and hybrid approach by leveraging cross functional group collaboration for effective process maintenance, improvements and IT service delivery; provide great IT service enrichment & user experience; provide IT service improvements continually by identifying and delivering on opportunities for efficiency and partner experience sharing standard best practices globally.
A strategic leader with extensive experience on MSP domains and ServiceNow Professional Services Portal, managing multiple clients’ domains and cross functional ITSM & HR teams across multiple regions. I have a strong Agile-Scrum experience in ServiceNow and Remedy tool with focus on guiding and supporting clients in their digital transformation journey to modernize their Service Management so they can operate faster, more accurately and be more scalable. I provide guidance, thought leadership, and support to IT executiv