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15 years IT experience with 12 years Experience in SAP CRM,Sap Mam,Sap PM with Project/Program mgmt

Score
100%
Experience:
27 y
Score
100%
Experience:
27 y
Location:
Mumbai
Last update:
19.04.2021
Register to Contact Freelancer
Availability
Available
Rate
Onsite hourly: N/A
Remote hourly: N/A
Languages
English: Native
Area Preference
2 weeks
Description
SKILLS
I am having 15 years of IT experience of Leading Companies like TCS,IBM and Accenture with Project/Program management/Delivery Lead/PMO, Business Development(Medical,Insurance,Healthcare and Industrial,Utility product such as Oil&Gas,Energy,water etc.) and Infrastructure Management including Cloud computing handling Direct Sales and Presales of Technology and Industrial Products. Currently I am Sr.Manager IT at Kaar Technologies handling delivery and leading Sap Team. There are 100 resources(30 onsite + 60 Offshore) reporting to me during my assignment with the in Sagia, Riyadh Saudi Arabia where I am Program Manager handling 16 projects as part of organization IT department PMO team.Bid management,Delivery Management and Contract Client/Vendor Management with negotiation management Ensures Business development and all aspects of daily technology infrastructure Operations run effectively.Primary responsibility is to work inline with the Companies vision and strategic objectives.Manage day to day Infrastructure Operations such as Data Center, branch support, network connectivity (via outsourced and in-house team) etc.Improvements and deployment of new projects with Business process/policies, Audits.I have a strong ability and experience to deliver large scale project and Manage the organization operation since I am an ITIL V3 certified professional as well.

I am also having Sap (SAP CRM,Sap Mam,Sap PM,Sap SD,Sap BI/BW,Sap CRM Social Service,Sap CRM Trade Promotion,Loyalty and Fund Management, Sap BRF Plus and Sap Hana,Sap WCEM(E-Commerce) with Sap Mobility (MIM,MAM)platform ver 2.3) and Non-Sap Experience such as MS DotNet, BizTalk,MS Share Point, Java etc.,Oracle DB,Oracle Apps, Informatica, WebUI, Autocad, PMI process planning,System Designer etc.

I am working on the Sap CRM 360 license version with Various Advance Sap CRM features for
Other skills
datacenter IBM DB2 DataBases Share Point IT infrastructure middleware DotNet Disaster Recovery JDBC VMware Laptops SAP HANA Citrix Trade Promotion IT Sales Oracle Apps Excel SAP SQL SDLC Sap Web Linux Hardware platform Sap ISU PL/Sql Business Process management Android Platform Analytics Data Warehousing Tibco BizTalk System Architecture Business suite System Integration Power point Sap BI Visio Microsystems SAP R3 Trade Promotion Management Storage technologies Cisco UCS Sap PM Data Storage Application integration Autocad Data security application servers SharePoint Data Migration Software platform User Management MS SQL Mobile Application Oracle Sap FICO backend client-server servers Dot Net Java WebUI CTI Windows Microsoft software Sybase SAP BW Data Center Operations Oracle DB data centers oracle ERP App Store Integrated Development Environment Sap Sybase HTML5 database cloud technologies Siebel Cloud Infrastructure Data Center SAP CRM Virtualization application development business logic Word Cloud computing Web Container Siebel CRM Sap IS caching Sap SD Sap XI E-Business MS SharePoint
Work & Experience
01.02.2014 — Now
Kaar Technologies
Project/Program management/Service Delivery Lead/PMO, Business Development (Sap HealthCare(IS-H), FMCG,Insurance, Medical devices, Utility product such as Sap IS Oil and Gas, Energy, water etc.) and Infrastructure Management including Cloud computing handling Direct Sales and Presales of Technology and Industrial Products. Currently I am Sr.Manager IT at Kaar Technologies handling delivery and leading Sap Team. There are 100 resources(30 onsite + 60 Offshore) reporting to me during my assignment with the in Sagia, Riyadh Saudi Arabia where I am Program Manager handling 16 projects as part of organization IT department PMO team. Bid management, Delivery Management and Contract Client/Vendor Management with negotiation management Ensures Business development and all aspects of daily technology infrastructure Operations run effectively. Primary responsibility is to work inline with the Companies vision and strategic objectives. Manage day to day Infrastructure Operations such as Data Center, branch support, network connectivity (via outsourced and in-house team) etc. Improvements and deployment of new projects with Business process/policies, Audits. I am also having hands on IT Skills such as Sap (SAP CRM, Sap IS-H,Sap SD, Sap BI/BW, Sap CRM Social Service, Sap CRM Trade Promotion, Loyalty and Fund Management, Sap BRF Plus and Sap Hana, Sap WCEM (E-Commerce) with Sap Mobility (MIM, MAM) platform ver 2.3 and Sap Solman ) and Non-Sap Experience such as Siebel CRM, MS DotNet, BizTalk, MS Share Point, Java etc., Oracle DB, Oracle Apps, Informatica, WebUI. I have a strong ability and experience to deliver large scale project and manage the organization operation since I am an ITIL V3 certified professional as well. Profile Techno Product such as SAP/Siebel Implementation and Industrial Product such as Steel, Medical, Sap IS-H (Healthcare), Sap IS - Oil and Gas, Automobiles, Telecom, Insurance etc. Project/Support/Service Manager having over 15 Years onsite US, Europe and Middle East Experience in managing multiple Platform related projects / handling IT infrastructure and requirements of a large organization. Managing overseeing Delivery, Implementation & Support of Sap CRM E-Business Suite. I have played versatile roles in my career that have included consulting and hands on experience in technical, functional, lead, Functional Architecture, Project & Program management roles. Proven experience in managing and running the day to day operations of a Sales and Service Delivery Organization. Indian Citizen with excellent communication skills blended with leadership and management skills.
01.02.2014 — Now
Sagia (Saudi Arabian Investment Authority); Kaar Technologies Pvt Ltd.
IT/Project/Program Manager
Key Role & Responsibilities * Manage the implementation End to End and on-going support of SAP CRM Apps, Sap WCEM, Sap Hana Platform, Sap Mobility platform version 2.3 based Android Native Application, BRF Plus and Sap CRM Social Services, Sap SD, Sap FICO, Sap BW/BI and Sap Solman. * Currently working on Sap CRM and Sap Hana backend implementation project. * SAP Mobile Application native Android Platform on version 2.3 for Sap Sybase Afaria (MDM) solution and Mocana MDM tool , also have understanding of Sybase Unwired Platform (SUP), Hybrid Web Container, UI5(HTML5 compatibility) system can be used in multiple system. * Also doing presales activity for Kaar Technologies Pvt ltd for Biding, Demo, Poc delivery and proposal and writing. * Oversee all project management activities, steering committee, requirements gathering, change management, post implementation support * Sap BRF (Business Requirement Framework) plus implementation for the Screening and Validation process for the investor giving them points which is calculated with the help of formula setup on BRF plus tool. * Sap Hana is used for High Performance Analytic data computation which is fed to Sap BI/Sap BW application for faster data access for complex business logic. * Sap Hana was also plan to use for Cloud computing for fast data computation for the sagia system. * Sap Social Service implementation to get the customer Experience linked to ERP R/3 system. * Sap Web Channel Experience Management (WCEM) implementation in project to give customer a web channel experience to manage its Investment portfolio on web. * As IT Advisor, help strategize IT operations, budgeting & resources * Execute the design and implementation of Help Desk and Customer Information Center System * Devised the Disaster Recovery Center from an "As-Is" state to a "To-Be" state * Manage the development and delivery of Insurance Management Systems product application and Fleet Rent and Leasing application * Lead, guide and mentor a 30+ strong team of development and support managers, technical and functional/deployment analysts & Testers * Formulate project budget estimates, manage P & L and implement internal controls * Ensure total adherence to SLA\'s/KPI\'s and SDLC processes * Co-Manage day-to-day Operations including working with external vendors and facilitate visa processing * Coordinate with Business Development Managers and Sales Team for pre-sales activities, proposal presentations and creating SOWs * Manage the IT Infrastructure in regards to planning, maintaining and monitoring; including Desktop/Laptops, Servers, Network, Printers, Storage, Help Desk System * Create an infrastructure strategy, roadmap, policies, and standards based on business plans and application requirements * Ensures all aspects of daily technology infrastructure Operations run effectively and efficiently. Primary role is to provide the support function to Company in order for it to achieve its vision and strategic objectives. Manage day to day Infrastructure Operations - Data Center Operations, branch support, network connectivity (via outsourced and in-house team) etc. Improvements, deployment of new projects, process - policies, Audits, Vendor Management / Thorough knowledge of service delivery Audits. Achievements/Contributions * Lead the first successful implementation and On Time development 3 major Branch releases * Successfully led a team of designers to design a Customer Service portal for a major company in Middle East. * Mentored employees to senior positions by imbibing in them accountability, responsibility, honesty and communication.
01.11.2012 — 31.01.2014
Al Rajhi Takaful; Basis Bay Pvt Ltd.
IT/Project/Program Manager
Client: Al Rajhi Takaful, Riyadh Saudi Arabia Current Company: Basis Bay Pvt Ltd. Malaysia Designation: Sr. Manager IT (CRM&ERP) Key Role & Responsibilities * Manage the implementation and on-going support of SAP CRM Apps, Sap WCEM, Sap Hana Platform, Sap Mobility platform version 2.2 Native Android and iOS based Application build on SUP and Sybase 365 Platform, BRF Plus and Sap CRM Social Services, Sap SD, Sap FICO, Sap BW/BI, MIS. * Oversee all project management activities, steering committee, requirements gathering, change management, post implementation support * Design and implement interfaces to the Insurance Management System with Fleet Rent and Leasing Solution (Fleet Management Solution). * Sap BRF(Business Requirement Framework) plus implementation for the Screening and Validation process for the new applicant of insurance giving them points which is calculated with the help of formula setup on BRF plus tool. Which can be changed as per need by the business owner as when needed. * Sap Social Service implementation to get the customer document linked to ERP R/3 system Sap Social service module. * Sap Web Channel Experience Management (WCEM) implementation in project to give customer E-commerce environment to managed its overall Insurance portfolio along with Fleet if any purchase from the Alrajhi on web. * As IT Advisor, help strategize IT operations, budgeting & resources * Execute the design and implementation of Help Desk and Customer Information Center System * Devised the Disaster Recovery Center from an "As-Is" state to a "To-Be" state * Manage the development and delivery of Insurance Management Systems product application and Fleet Rent and Leasing application * Lead, guide and mentor a 30+ strong team of development and support managers, technical and functional/deployment analysts & Testers * Formulate project budget estimates, manage P & L and implement internal controls * Ensure total adherence to SLA\'s/KPI\'s and SDLC processes * Co-Manage day-to-day Operations including working with external vendors and facilitate visa processing * Coordinate with Business Development Managers and Sales Team for pre-sales activities, proposal presentations and creating SOWs * Manage the IT Infrastructure in regards to planning, maintaining and monitoring; including Desktop/Laptops, Servers, Network, Printers, Storage, Help Desk System * Create an infrastructure strategy, roadmap, policies, and standards based on business plans and application requirements * Ensures all aspects of daily technology infrastructure Operations run effectively and efficiently. Primary role is to provide the support function to Company in order for it to achieve its vision and strategic objectives. Manage day to day Infrastructure Operations - Data Center Operations, branch support, network connectivity (via outsourced and in-house team) etc. Improvements, deployment of new projects, process - policies, Audits, Vendor Management / Thorough knowledge of service delivery Audits. Achievements/Contributions * Lead the first successful implementation and On Time development 3 major Branch releases * Successfully led a team of designers to design a Customer Service portal for a major Insurance company in Middle East. * Mentored employees to senior positions by imbibing in them accountability, responsibility, honesty and communication
01.08.2010 — 30.11.2012
Boston Scientific Inc.; Accenture Services Pvt Ltd.
SAP CRM Project Leader - ADMS Wave
Client: Boston Scientific Inc.,USA Company: Accenture Services Pvt Ltd. Designation: Sap CRM Team Leader (CRM&ERP) Role & Responsibilities * Business Development for Medical and Healthcare product. * Manage the implementation and on-going support of SAP CRM Apps, Sap CRM Trade Promotion, Loyalty Management and fund Management, Sap WCEM, Sap Mobility, BRF Plus and Sap CRM Social Services, Sap SD, Sap FICO and also financial business intelligence data warehouse system (VFBI) with the help of Sap BW/BI tool. * As Onsite Co-Coordinator managed day to day offshore activities of team coordination, prioritizing assignments, issue resolution and escalation, weekly status of deliverables * Ensured consistent reduction in support service tickets (issue resolution, enhancements and report requests) by utilizing augmented staff and shared responsibilities. * Over all Order to cash management process for selling each medical devices. * Analytics reporting with SAP BI: The analytical report for the overall business forecast and Area wise sales report creation. * Service order management and Case management: The request for giving abdicate support to the soled product and management each ticket raised by end user for faulty product. * Maintenance process and Rollouts: This is to provide new functionality and best practices to improve product handling process * Define migration strategy and cutover activities for release rollout * Project Management activity including the working on exploring new Proposal (RFI/RFP) with biding for business opportunity of my company from current account. * Responsible for Annual Appraisal, Time Sheet approval, Team Management and also the Project Management Activity. Coordinating the client and project team with offshore and onsite module support including the handling the client project review committee (Steering committee).Status Reporting and Project Planning with Delivery Management. * Blueprinting with Preparation of requirement document for initial design phase with customer interaction to gather the information for the document. * Blue print Creation of the overall business process with consideration of the upgrades mapping to the new version compatibility with rollout management. * Understanding and preparing the Functional Specifications by mapping their business process discuss in the requirement. * Completed the SAP CRM Functional development for the service cycle order with also case management with order creation in the system is ready with integration of SAP BW/BI(Business intelligence) and also showing the BI report on the WEBUI. * Vendor management, Asset management with parallelly Practice area management for SAP capability. * Resource management for resource availability, Delivery of the modules from the resource, interacting with the client for each Functional Module of the project and preparing the estimation plan for the each module and also delivery it on time. Key Achievements/Contributions * Increase in the sales of Medical and Healthcare products * Successfully implemented and Support the application on time in the SLA range. * Achieved consistent savings by evaluating software/hardware requirements * Mentored employees to senior positions by imbibing in them accountability, responsibility, honesty and communication
01.06.2010 — 31.07.2011
Tandvard Release 3, Forsakringskassan (Swedish Dental Finance Reform)
01.09.2008 — 31.05.2010
Accenture Service Pvt Ltd
SAP CRM Functional Lead with Project Manager
01.03.2008 — 31.08.2008
IBM India Pvt Ltd) NetApps.Inc.
SAP CRM Functional Lead with Project Manager
01.07.2007 — 31.03.2008
Medtronic.Inc.USA - Herlen
SAP CRM Project Manager (IBM India Pvt Ltd)
01.05.2007 — 31.07.2007
Ericsson AB
01.09.2006 — 31.03.2007
Medtronic
01.03.2005 — 31.08.2006
SAP CRM Project Manager, Sap CRM IS - Utilities (Tata Consultancy Service Pvt Ltd)
01.04.2004 — 31.03.2005
SONOFON - Smartwork Application - SONOFON
01.09.2003 — 31.03.2004
GE Medical System -VISTA - Global Service Platform
Siebel CRM Project Manager (Tata Consultancy Service Pvt Ltd)
01.12.2002 — 31.08.2003
GE Plastics - Global Make Application Support
Microsoft software based application and web base application developer (Tata Consultancy Service Pvt Ltd)
01.09.2002 — 31.12.2002
GE-CAT
Microsoft software based application and web base application developer (Tata Consultancy Service Pvt Ltd)
01.03.2001 — 30.09.2002
ISD Corporation - eICMS Juvenile System
application developer
Pvt Ltd)
01.10.2000 — 31.03.2001
ING-Group - RVS Insurance System
Microsoft software based application developer
01.08.1999 — 30.09.2000
Afteck Business Machine pvt Ltd; Afteck Business Machine Pvt Ltd
application developer
(Details can be provided on request for above)
IBM India Pvt Ltd
SAP CRM Project Manager
Siebel CTI (Tata Consultancy Service Pvt Ltd)
Siebel CRM Project Manager

Description

SKILLS
I am having 15 years of IT experience of Leading Companies like TCS,IBM and Accenture with Project/Program management/Delivery Lead/PMO, Business Development(Medical,Insurance,Healthcare and Industrial,Utility product such as Oil&Gas,Energy,water etc.) and Infrastructure Management including Cloud computing handling Direct Sales and Presales of Technology and Industrial Products. Currently I am Sr.Manager IT at Kaar Technologies handling delivery and leading Sap Team. There are 100 resources(30 onsite + 60 Offshore) reporting to me during my assignment with the in Sagia, Riyadh Saudi Arabia where I am Program Manager handling 16 projects as part of organization IT department PMO team.Bid management,Delivery Management and Contract Client/Vendor Management with negotiation management Ensures Business development and all aspects of daily technology infrastructure Operations run effectively.Primary responsibility is to work inline with the Companies vision and strategic objectives.Manage day to day Infrastructure Operations such as Data Center, branch support, network connectivity (via outsourced and in-house team) etc.Improvements and deployment of new projects with Business process/policies, Audits.I have a strong ability and experience to deliver large scale project and Manage the organization operation since I am an ITIL V3 certified professional as well.

I am also having Sap (SAP CRM,Sap Mam,Sap PM,Sap SD,Sap BI/BW,Sap CRM Social Service,Sap CRM Trade Promotion,Loyalty and Fund Management, Sap BRF Plus and Sap Hana,Sap WCEM(E-Commerce) with Sap Mobility (MIM,MAM)platform ver 2.3) and Non-Sap Experience such as MS DotNet, BizTalk,MS Share Point, Java etc.,Oracle DB,Oracle Apps, Informatica, WebUI, Autocad, PMI process planning,System Designer etc.

I am working on the Sap CRM 360 license version with Various Advance Sap CRM features for

Main Skills

Other Skills

datacenter IBM DB2 DataBases Share Point IT infrastructure middleware DotNet Disaster Recovery JDBC VMware Laptops SAP HANA Citrix Trade Promotion IT Sales Oracle Apps Excel SAP SQL SDLC Sap Web Linux Hardware platform Sap ISU PL/Sql Business Process management Android Platform Analytics Data Warehousing Tibco BizTalk System Architecture Business suite System Integration Power point Sap BI Visio Microsystems SAP R3 Trade Promotion Management Storage technologies Cisco UCS Sap PM Data Storage Application integration Autocad Data security application servers SharePoint Data Migration Software platform User Management MS SQL Mobile Application Oracle Sap FICO backend client-server servers Dot Net Java WebUI CTI Windows Microsoft software Sybase SAP BW Data Center Operations Oracle DB data centers oracle ERP App Store Integrated Development Environment Sap Sybase HTML5 database cloud technologies Siebel Cloud Infrastructure Data Center SAP CRM Virtualization application development business logic Word Cloud computing Web Container Siebel CRM Sap IS caching Sap SD Sap XI E-Business MS SharePoint

Work & Experience

01.02.2014 — Now
Kaar Technologies
Project/Program management/Service Delivery Lead/PMO, Business Development (Sap HealthCare(IS-H), FMCG,Insurance, Medical devices, Utility product such as Sap IS Oil and Gas, Energy, water etc.) and Infrastructure Management including Cloud computing handling Direct Sales and Presales of Technology and Industrial Products. Currently I am Sr.Manager IT at Kaar Technologies handling delivery and leading Sap Team. There are 100 resources(30 onsite + 60 Offshore) reporting to me during my assignment with the in Sagia, Riyadh Saudi Arabia where I am Program Manager handling 16 projects as part of organization IT department PMO team. Bid management, Delivery Management and Contract Client/Vendor Management with negotiation management Ensures Business development and all aspects of daily technology infrastructure Operations run effectively. Primary responsibility is to work inline with the Companies vision and strategic objectives. Manage day to day Infrastructure Operations such as Data Center, branch support, network connectivity (via outsourced and in-house team) etc. Improvements and deployment of new projects with Business process/policies, Audits. I am also having hands on IT Skills such as Sap (SAP CRM, Sap IS-H,Sap SD, Sap BI/BW, Sap CRM Social Service, Sap CRM Trade Promotion, Loyalty and Fund Management, Sap BRF Plus and Sap Hana, Sap WCEM (E-Commerce) with Sap Mobility (MIM, MAM) platform ver 2.3 and Sap Solman ) and Non-Sap Experience such as Siebel CRM, MS DotNet, BizTalk, MS Share Point, Java etc., Oracle DB, Oracle Apps, Informatica, WebUI. I have a strong ability and experience to deliver large scale project and manage the organization operation since I am an ITIL V3 certified professional as well. Profile Techno Product such as SAP/Siebel Implementation and Industrial Product such as Steel, Medical, Sap IS-H (Healthcare), Sap IS - Oil and Gas, Automobiles, Telecom, Insurance etc. Project/Support/Service Manager having over 15 Years onsite US, Europe and Middle East Experience in managing multiple Platform related projects / handling IT infrastructure and requirements of a large organization. Managing overseeing Delivery, Implementation & Support of Sap CRM E-Business Suite. I have played versatile roles in my career that have included consulting and hands on experience in technical, functional, lead, Functional Architecture, Project & Program management roles. Proven experience in managing and running the day to day operations of a Sales and Service Delivery Organization. Indian Citizen with excellent communication skills blended with leadership and management skills.
01.02.2014 — Now
Sagia (Saudi Arabian Investment Authority); Kaar Technologies Pvt Ltd.
IT/Project/Program Manager
Key Role & Responsibilities * Manage the implementation End to End and on-going support of SAP CRM Apps, Sap WCEM, Sap Hana Platform, Sap Mobility platform version 2.3 based Android Native Application, BRF Plus and Sap CRM Social Services, Sap SD, Sap FICO, Sap BW/BI and Sap Solman. * Currently working on Sap CRM and Sap Hana backend implementation project. * SAP Mobile Application native Android Platform on version 2.3 for Sap Sybase Afaria (MDM) solution and Mocana MDM tool , also have understanding of Sybase Unwired Platform (SUP), Hybrid Web Container, UI5(HTML5 compatibility) system can be used in multiple system. * Also doing presales activity for Kaar Technologies Pvt ltd for Biding, Demo, Poc delivery and proposal and writing. * Oversee all project management activities, steering committee, requirements gathering, change management, post implementation support * Sap BRF (Business Requirement Framework) plus implementation for the Screening and Validation process for the investor giving them points which is calculated with the help of formula setup on BRF plus tool. * Sap Hana is used for High Performance Analytic data computation which is fed to Sap BI/Sap BW application for faster data access for complex business logic. * Sap Hana was also plan to use for Cloud computing for fast data computation for the sagia system. * Sap Social Service implementation to get the customer Experience linked to ERP R/3 system. * Sap Web Channel Experience Management (WCEM) implementation in project to give customer a web channel experience to manage its Investment portfolio on web. * As IT Advisor, help strategize IT operations, budgeting & resources * Execute the design and implementation of Help Desk and Customer Information Center System * Devised the Disaster Recovery Center from an "As-Is" state to a "To-Be" state * Manage the development and delivery of Insurance Management Systems product application and Fleet Rent and Leasing application * Lead, guide and mentor a 30+ strong team of development and support managers, technical and functional/deployment analysts & Testers * Formulate project budget estimates, manage P & L and implement internal controls * Ensure total adherence to SLA\'s/KPI\'s and SDLC processes * Co-Manage day-to-day Operations including working with external vendors and facilitate visa processing * Coordinate with Business Development Managers and Sales Team for pre-sales activities, proposal presentations and creating SOWs * Manage the IT Infrastructure in regards to planning, maintaining and monitoring; including Desktop/Laptops, Servers, Network, Printers, Storage, Help Desk System * Create an infrastructure strategy, roadmap, policies, and standards based on business plans and application requirements * Ensures all aspects of daily technology infrastructure Operations run effectively and efficiently. Primary role is to provide the support function to Company in order for it to achieve its vision and strategic objectives. Manage day to day Infrastructure Operations - Data Center Operations, branch support, network connectivity (via outsourced and in-house team) etc. Improvements, deployment of new projects, process - policies, Audits, Vendor Management / Thorough knowledge of service delivery Audits. Achievements/Contributions * Lead the first successful implementation and On Time development 3 major Branch releases * Successfully led a team of designers to design a Customer Service portal for a major company in Middle East. * Mentored employees to senior positions by imbibing in them accountability, responsibility, honesty and communication.
01.11.2012 — 31.01.2014
Al Rajhi Takaful; Basis Bay Pvt Ltd.
IT/Project/Program Manager
Client: Al Rajhi Takaful, Riyadh Saudi Arabia Current Company: Basis Bay Pvt Ltd. Malaysia Designation: Sr. Manager IT (CRM&ERP) Key Role & Responsibilities * Manage the implementation and on-going support of SAP CRM Apps, Sap WCEM, Sap Hana Platform, Sap Mobility platform version 2.2 Native Android and iOS based Application build on SUP and Sybase 365 Platform, BRF Plus and Sap CRM Social Services, Sap SD, Sap FICO, Sap BW/BI, MIS. * Oversee all project management activities, steering committee, requirements gathering, change management, post implementation support * Design and implement interfaces to the Insurance Management System with Fleet Rent and Leasing Solution (Fleet Management Solution). * Sap BRF(Business Requirement Framework) plus implementation for the Screening and Validation process for the new applicant of insurance giving them points which is calculated with the help of formula setup on BRF plus tool. Which can be changed as per need by the business owner as when needed. * Sap Social Service implementation to get the customer document linked to ERP R/3 system Sap Social service module. * Sap Web Channel Experience Management (WCEM) implementation in project to give customer E-commerce environment to managed its overall Insurance portfolio along with Fleet if any purchase from the Alrajhi on web. * As IT Advisor, help strategize IT operations, budgeting & resources * Execute the design and implementation of Help Desk and Customer Information Center System * Devised the Disaster Recovery Center from an "As-Is" state to a "To-Be" state * Manage the development and delivery of Insurance Management Systems product application and Fleet Rent and Leasing application * Lead, guide and mentor a 30+ strong team of development and support managers, technical and functional/deployment analysts & Testers * Formulate project budget estimates, manage P & L and implement internal controls * Ensure total adherence to SLA\'s/KPI\'s and SDLC processes * Co-Manage day-to-day Operations including working with external vendors and facilitate visa processing * Coordinate with Business Development Managers and Sales Team for pre-sales activities, proposal presentations and creating SOWs * Manage the IT Infrastructure in regards to planning, maintaining and monitoring; including Desktop/Laptops, Servers, Network, Printers, Storage, Help Desk System * Create an infrastructure strategy, roadmap, policies, and standards based on business plans and application requirements * Ensures all aspects of daily technology infrastructure Operations run effectively and efficiently. Primary role is to provide the support function to Company in order for it to achieve its vision and strategic objectives. Manage day to day Infrastructure Operations - Data Center Operations, branch support, network connectivity (via outsourced and in-house team) etc. Improvements, deployment of new projects, process - policies, Audits, Vendor Management / Thorough knowledge of service delivery Audits. Achievements/Contributions * Lead the first successful implementation and On Time development 3 major Branch releases * Successfully led a team of designers to design a Customer Service portal for a major Insurance company in Middle East. * Mentored employees to senior positions by imbibing in them accountability, responsibility, honesty and communication
01.08.2010 — 30.11.2012
Boston Scientific Inc.; Accenture Services Pvt Ltd.
SAP CRM Project Leader - ADMS Wave
Client: Boston Scientific Inc.,USA Company: Accenture Services Pvt Ltd. Designation: Sap CRM Team Leader (CRM&ERP) Role & Responsibilities * Business Development for Medical and Healthcare product. * Manage the implementation and on-going support of SAP CRM Apps, Sap CRM Trade Promotion, Loyalty Management and fund Management, Sap WCEM, Sap Mobility, BRF Plus and Sap CRM Social Services, Sap SD, Sap FICO and also financial business intelligence data warehouse system (VFBI) with the help of Sap BW/BI tool. * As Onsite Co-Coordinator managed day to day offshore activities of team coordination, prioritizing assignments, issue resolution and escalation, weekly status of deliverables * Ensured consistent reduction in support service tickets (issue resolution, enhancements and report requests) by utilizing augmented staff and shared responsibilities. * Over all Order to cash management process for selling each medical devices. * Analytics reporting with SAP BI: The analytical report for the overall business forecast and Area wise sales report creation. * Service order management and Case management: The request for giving abdicate support to the soled product and management each ticket raised by end user for faulty product. * Maintenance process and Rollouts: This is to provide new functionality and best practices to improve product handling process * Define migration strategy and cutover activities for release rollout * Project Management activity including the working on exploring new Proposal (RFI/RFP) with biding for business opportunity of my company from current account. * Responsible for Annual Appraisal, Time Sheet approval, Team Management and also the Project Management Activity. Coordinating the client and project team with offshore and onsite module support including the handling the client project review committee (Steering committee).Status Reporting and Project Planning with Delivery Management. * Blueprinting with Preparation of requirement document for initial design phase with customer interaction to gather the information for the document. * Blue print Creation of the overall business process with consideration of the upgrades mapping to the new version compatibility with rollout management. * Understanding and preparing the Functional Specifications by mapping their business process discuss in the requirement. * Completed the SAP CRM Functional development for the service cycle order with also case management with order creation in the system is ready with integration of SAP BW/BI(Business intelligence) and also showing the BI report on the WEBUI. * Vendor management, Asset management with parallelly Practice area management for SAP capability. * Resource management for resource availability, Delivery of the modules from the resource, interacting with the client for each Functional Module of the project and preparing the estimation plan for the each module and also delivery it on time. Key Achievements/Contributions * Increase in the sales of Medical and Healthcare products * Successfully implemented and Support the application on time in the SLA range. * Achieved consistent savings by evaluating software/hardware requirements * Mentored employees to senior positions by imbibing in them accountability, responsibility, honesty and communication
01.06.2010 — 31.07.2011
Tandvard Release 3, Forsakringskassan (Swedish Dental Finance Reform)
01.09.2008 — 31.05.2010
Accenture Service Pvt Ltd
SAP CRM Functional Lead with Project Manager
01.03.2008 — 31.08.2008
IBM India Pvt Ltd) NetApps.Inc.
SAP CRM Functional Lead with Project Manager
01.07.2007 — 31.03.2008
Medtronic.Inc.USA - Herlen
SAP CRM Project Manager (IBM India Pvt Ltd)
01.05.2007 — 31.07.2007
Ericsson AB
01.09.2006 — 31.03.2007
Medtronic
01.03.2005 — 31.08.2006
SAP CRM Project Manager, Sap CRM IS - Utilities (Tata Consultancy Service Pvt Ltd)
01.04.2004 — 31.03.2005
SONOFON - Smartwork Application - SONOFON
01.09.2003 — 31.03.2004
GE Medical System -VISTA - Global Service Platform
Siebel CRM Project Manager (Tata Consultancy Service Pvt Ltd)
01.12.2002 — 31.08.2003
GE Plastics - Global Make Application Support
Microsoft software based application and web base application developer (Tata Consultancy Service Pvt Ltd)
01.09.2002 — 31.12.2002
GE-CAT
Microsoft software based application and web base application developer (Tata Consultancy Service Pvt Ltd)
01.03.2001 — 30.09.2002
ISD Corporation - eICMS Juvenile System
application developer
Pvt Ltd)
01.10.2000 — 31.03.2001
ING-Group - RVS Insurance System
Microsoft software based application developer
01.08.1999 — 30.09.2000
Afteck Business Machine pvt Ltd; Afteck Business Machine Pvt Ltd
application developer
(Details can be provided on request for above)
IBM India Pvt Ltd
SAP CRM Project Manager
Siebel CTI (Tata Consultancy Service Pvt Ltd)
Siebel CRM Project Manager

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