I am a qualified expert on ITIL best practices, with 6 years experience on service delivery, project and vendor managements, in international and outsourced environments. I have the ability to communicate effectively and professionally with the customer. I worked at global level and act as a people manager of 26 with multiple towers. I developed and managed operational plans and workflow procedures for service delivery team, and also monitored and measured group performance as well as driving the group performance to meet service level expectations of the customer. I conducted performance evaluation for service delivery team and identify training needs and training plans for them. I am able to ensure company resources are used cost-effectively and service is delivered on time as per contract. My last employee was Hewlett-Packard.