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Member Since: 21.11.2022

Senior Salesforce Manager / Business Analyst

Score
100%
Experience:
26 y
Score
100%
Experience:
26 y
Location:
11360 San Roque
Last update:
21.11.2022
Register to Contact Freelancer
Availability
Partly Available: 50%
Rate
Onsite hourly: N/A
Remote hourly: 100 €
Languages
Spanish: Native
English: Native
Portuguese: Advanced
Italian: Intermediate
Area Preference
Fully Remote Work Requirement Travel Availability in EMEA after Pandemic, covering travel and accommodation expenses.
Description
SKILLS
3X Ranger / 3X SuperBadges ?  Visit  ? https://trailblazer.me/id/juanfach

Senior Salesforce Consultant experience on implementing multi-cloud projects across
Sales Cloud, CPQ, Service Cloud, Field Service and Marketing Cloud. 20 years+ of combined technology & consulting experience across multiple roles. A creative approach to address complex business requirements and streamline processes while building scalable solutions that encourage and drive adoption. 

Confident working with Stakeholders, C-level executives, Sales & End-Users. Improving business processes utilizing Salesforce platform and solutions.

Helping clients in their customer's experience transformation. 

Experience on Salesforce solutions:

A) Sales Cloud / Salesforce CPQ
B) Service Cloud / Field Service / CTI Integration
C) Marketing Cloud: Email Studio ✔️ Social Studio ✔️ Journey Builder
D)  Salesforce Administration

•    Entrepreneurial background 
•    Great drive and good interpersonal skills
•   10 years + of experience managing external client projects in a consulting role
•    Display initiative, self-motivation and deliver high-quality results along with meeting expectations for customers.
•    Understanding of digital business and marketing
•    Excellent Negotiation & Presentation skills
•    Strong Digital Acumen
•    Team player collaborative with capability work cross-functionally in a global & multicultural organization
•    Client and project management
•    Excellent verbal and written communications skills in English & Spanish
•    Industry experience, incorporating and develo
Main Skills
Salesforce Service Cloud
Other skills
Server Administration IT projects Service Cloud Magento information systems Cloud Solutions data migration Google Analytics Video Streaming salesforce.com information technology CTI Shopify streamline processes Sysadmin Google Apps disaster recovery Web technologies back-up procedures cloud programming Windows 2000 Marketing Cloud information security Salesforce Web Development Cloud Computing AdWords Amazon Web Services Marketing Automation
Work & Experience
01.01.2020 — 31.03.2020
Deloitte Digital
Salesforce Business Development
* Generate new business opportunities to fuel our growth * Create and prioritize strategic target account lists within the country * Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in salesforce.com products Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling) * Conduct high-level conversations with senior executives in prospect accounts * Evangelize Salesforce.com and the on-demand model * Identifying new business opportunities where Salesforce platform is the best fit.
01.10.2017 — 31.03.2020
Deloitte Digital
Senior Salesforce Consultant
Senior Salesforce Certified and Subject Matter Expert for Salesforce leading project deliveries, salesforce solution advisory & expertise on Salesforce.com solutions. * Design SF solutions for stakeholders, C-Level executives & decisionmakers to address business requirements and increasing business value * Customer communications management. * Development of proposals, time and effort estimations as well as training documentation for projects. * Map functional requirements to Salesforce features and functionality * Performing analysis of client business requirements * Definition of best practices on solution positioning and delivery * Solid oral, written, presentation and interpersonal communication and relationship skills * Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service, Marketing Cloud) * Declarative Low Code programming experience in Salesforce platform * Responsible for performing client needs analysis, identifying client business processes and creating requirements documents. * Salesforce project scope definition, goals and deliverables and POCs * Leading Salesforce consultancy cycle through close collaboration with other teams. * Delivering end-to-end Salesforce solutions implementations and integrations with third-party platforms. * Preparing and delivering End-User training * Project Estimation for client's proposals. * Managing business relationships with stakeholders, c-level executives and internal users involved and/or related to implementation. Working on the whole cycle of customer's business requirements gathering and analysis, design and architecture, data migration, functional & technical solution consulting. Implementation and maintenance of Salesforce solutions. Salesforce Solutions working on: * Sales Cloud + CPQ * Service Cloud + CTI + Community + Field Service * Marketing Cloud: Email Studio / Social Studio
01.10.2017 — 31.10.2018
Deloitte Digital
Salesforce Manager
Salesforce Certified professional acting as Senior Salesforce Manager and SEM for Salesforce leading project deliveries, salesforce solution advisory & expertise on Salesforce.com solutions. * Design SF solutions for stakeholders, C-Level executives & decision-makers to address business requirements and increasing business value * Customer communications management. * Development of proposals, time and effort estimations as well as training documentation for projects. * Map functional requirements to Salesforce features and functionality * Performing analysis of client business requirements * Determining best practices on solution positioning and delivery * Solid oral, written, presentation and interpersonal communication and relationship skills * Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service, Marketing Cloud) * Declarative Low Code programming experience in Salesforce platform * Responsible for performing client needs analysis, identifying client business processes and creating requirements documents. * Salesforce project scope definition, goals and deliverables and POCs * Leading Salesforce consultancy cycle through close collaboration with other teams. * Delivering end-to-end Salesforce solutions implementations and integrations with third-party platforms. * Preparing and delivering End-User training * Project Estimation for client's proposals. * Managing business relationships with stakeholders, c-level executives and internal users involved and/or related to implementation. Working on the whole cycle of customer's business requirements gathering and analysis, design and architecture, data migration, functional & technical solution consulting. Implementation and maintenance of Salesforce solutions. Salesforce Solutions working on: * Sales Cloud + CPQ * Service Cloud + CTI + Community + Field Service * Marketing Cloud: Email Studio / Social Studio
01.01.2015 — 30.11.2015
DAIS Malta
Director Of Business Development
DAIS Malta is a Dow Jones Risk & Compliance Partner DAIS Persona is a multi-function "customer acceptance" and compliance search hybrid solution for KYC/AML/CFT . It is designed as a front-line screening and reporting tool to minimize regulatory risks. It enables you to search for an individual or a corporate entity against known sanction lists, like UN Sanction list, US Treasury OFAC, EU Sanctions list. Persona is also calibrated to download data from major commercial information providers for more accurate results.
01.11.2013 — 31.12.2014
3DMalta
IT Manager
* Overall IT management in the company * Evaluation, definition of new technologies to be implement * Oversee all phases of client's project from conception to completion. * Recommends information technology strategies, policies, and procedures by evaluating organisation outcomes; identifying problems; evaluating trends; anticipating requirements. * Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. * Maintains quality service by establishing and enforcing organisation standards.
01.11.2011 — 31.10.2016
FACHTOPIA LLC
Director Of Ecommerce
Responsibilities: * Client's single point of contact & management. * Planning and preparing eCommerce RFPs * Managing offshore development teams focus to deliver tailored digital commerce solutions * E-commerce proposal and estimation work, project scope * E-commerce project management: tasks, deliverables, dependencies, resources and timeline * Gathering all required assets from the clients * Ensuring team members understand deliverables and have task lists * Working with budgets, clients, and acting as a liaison between clients and developers, designers, and other team members * Managing internal and external stakeholders and resources * Cloud Solutions. * Building project schedules * Nexcess Gold Partner. * eCommerce Strategic Consulting, * Online marketing plan * Online Retail Sales Strategy development.
01.05.2011 — 30.11.2011
The World Bank
Senior Information Technology Business Consultant
IT Consultant & advisor for the development and deployment of Open Government Project for Public Fund management funded by World Bank in the Dominican Republic.
01.09.2010 — 30.11.2011
EDAPRESS LLC
Managing Director
* Management business operations * Execution of activities assigned related to Editorial Reports & Marketing communication * Liaison of business development with publishing media and editors. * Overview of business marketing strategy & execution.
01.09.2007 — 31.08.2011
Numericit
Senior Technology Consultant
* IT projects strategic consulting * IT projects development & implementation analysis * Google Apps consultancy & deployments for clients * Planning and managing Video Streaming deployments on events.
01.09.2003 — 31.08.2004
Verizon
Performance Improvement Specialist
Analysis & evaluation performance quality of Verizon platforms on West Coast of USA
01.10.2002 — 30.09.2003
Spokane Ltd
Chief Operating Officer
* Managing technology infrastructure for the 2003 Panamerican Games - Santo Domingo 2003 * Define and implement security policies and standards across Spokane S.A * Ensure quality, efficiency and consistency in the execution and implementation of server-side security policies and standards * Monitor and reporting statistics on problems and issues * Recognize and identify potential areas where existing policies and procedures require a change * Provide guidance and assess requirements for additional services and promote the use of IT services, where appropriate * Decision making on IT purchases, scope and budget of IT resources * Provide direct information security training to all Spokane members, contractors, alliances, and other third parties * Perform information security risk assessments and serve as the internal auditor for information security processes * Spokane's disaster recovery and business continuity plans for information systems * Monitor changes in legislation and accreditation standards that affect information security * Management of IT Department. Web Site Development under Linux GNU OS, PHP, Portal Development, Web Design, Server Administration.
01.09.2002 — 31.08.2003
United Nations
Web Development Specialist
Responsible for the implementation of a defined INSTRAW United Nations Security Initiative. Collaborate with Security Department to define and implement security policies and standards across INSTRAW United Nations Ensure quality, efficiency and consistency in the execution and implementation of Corporate Security policies and standards Monitor, develop, and deliver report statistics on problems and issues Recognize and identify potential areas where existing policies and procedures require change Provide guidance and assess requirements for additional services and promote use of IT services, where appropriate Make IT purchases recommendations regarding scope, timeline or budget changes/improvements Provide direct information security training to all INSTRAW members, contractors, alliances, and other third parties Perform information security risk assessments and serve as the internal auditor for information security processes INSTRAW disaster recovery and organization continuity plans for information systems Monitor changes in legislation and accreditation standards that affect information security
01.02.2001 — 30.11.2002
Orange Dominicana
Web Application Developer
Migration & implementation of web platform for Orange.com.do in the Dominican Republic. Developing the Orange Intranet
01.05.2000 — 31.01.2001
iLanguage.com
IT Manager
* Web Development and Web technologies consultant * Sysadmin & Networking tasks (Linux/Windows 2000) * IT Manager tasks * Internet Consultant * Planning and development of multilingual eCommerce/portal services using human and machine translations.
01.01.2000 — 31.12.2001
Rubycom
Technical Project Manager
Planning and Management of Web Development Projects and delivery to clients.
Attachments
Salesforce-Resume25-01-2021
PersonalPicture

Description

SKILLS
3X Ranger / 3X SuperBadges ?  Visit  ? https://trailblazer.me/id/juanfach

Senior Salesforce Consultant experience on implementing multi-cloud projects across
Sales Cloud, CPQ, Service Cloud, Field Service and Marketing Cloud. 20 years+ of combined technology & consulting experience across multiple roles. A creative approach to address complex business requirements and streamline processes while building scalable solutions that encourage and drive adoption. 

Confident working with Stakeholders, C-level executives, Sales & End-Users. Improving business processes utilizing Salesforce platform and solutions.

Helping clients in their customer's experience transformation. 

Experience on Salesforce solutions:

A) Sales Cloud / Salesforce CPQ
B) Service Cloud / Field Service / CTI Integration
C) Marketing Cloud: Email Studio ✔️ Social Studio ✔️ Journey Builder
D)  Salesforce Administration

•    Entrepreneurial background 
•    Great drive and good interpersonal skills
•   10 years + of experience managing external client projects in a consulting role
•    Display initiative, self-motivation and deliver high-quality results along with meeting expectations for customers.
•    Understanding of digital business and marketing
•    Excellent Negotiation & Presentation skills
•    Strong Digital Acumen
•    Team player collaborative with capability work cross-functionally in a global & multicultural organization
•    Client and project management
•    Excellent verbal and written communications skills in English & Spanish
•    Industry experience, incorporating and develo

Main Skills

Salesforce Service Cloud

Other Skills

Server Administration IT projects Service Cloud Magento information systems Cloud Solutions data migration Google Analytics Video Streaming salesforce.com information technology CTI Shopify streamline processes Sysadmin Google Apps disaster recovery Web technologies back-up procedures cloud programming Windows 2000 Marketing Cloud information security Salesforce Web Development Cloud Computing AdWords Amazon Web Services Marketing Automation

Work & Experience

01.01.2020 — 31.03.2020
Deloitte Digital
Salesforce Business Development
* Generate new business opportunities to fuel our growth * Create and prioritize strategic target account lists within the country * Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in salesforce.com products Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling) * Conduct high-level conversations with senior executives in prospect accounts * Evangelize Salesforce.com and the on-demand model * Identifying new business opportunities where Salesforce platform is the best fit.
01.10.2017 — 31.03.2020
Deloitte Digital
Senior Salesforce Consultant
Senior Salesforce Certified and Subject Matter Expert for Salesforce leading project deliveries, salesforce solution advisory & expertise on Salesforce.com solutions. * Design SF solutions for stakeholders, C-Level executives & decisionmakers to address business requirements and increasing business value * Customer communications management. * Development of proposals, time and effort estimations as well as training documentation for projects. * Map functional requirements to Salesforce features and functionality * Performing analysis of client business requirements * Definition of best practices on solution positioning and delivery * Solid oral, written, presentation and interpersonal communication and relationship skills * Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service, Marketing Cloud) * Declarative Low Code programming experience in Salesforce platform * Responsible for performing client needs analysis, identifying client business processes and creating requirements documents. * Salesforce project scope definition, goals and deliverables and POCs * Leading Salesforce consultancy cycle through close collaboration with other teams. * Delivering end-to-end Salesforce solutions implementations and integrations with third-party platforms. * Preparing and delivering End-User training * Project Estimation for client's proposals. * Managing business relationships with stakeholders, c-level executives and internal users involved and/or related to implementation. Working on the whole cycle of customer's business requirements gathering and analysis, design and architecture, data migration, functional & technical solution consulting. Implementation and maintenance of Salesforce solutions. Salesforce Solutions working on: * Sales Cloud + CPQ * Service Cloud + CTI + Community + Field Service * Marketing Cloud: Email Studio / Social Studio
01.10.2017 — 31.10.2018
Deloitte Digital
Salesforce Manager
Salesforce Certified professional acting as Senior Salesforce Manager and SEM for Salesforce leading project deliveries, salesforce solution advisory & expertise on Salesforce.com solutions. * Design SF solutions for stakeholders, C-Level executives & decision-makers to address business requirements and increasing business value * Customer communications management. * Development of proposals, time and effort estimations as well as training documentation for projects. * Map functional requirements to Salesforce features and functionality * Performing analysis of client business requirements * Determining best practices on solution positioning and delivery * Solid oral, written, presentation and interpersonal communication and relationship skills * Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service, Marketing Cloud) * Declarative Low Code programming experience in Salesforce platform * Responsible for performing client needs analysis, identifying client business processes and creating requirements documents. * Salesforce project scope definition, goals and deliverables and POCs * Leading Salesforce consultancy cycle through close collaboration with other teams. * Delivering end-to-end Salesforce solutions implementations and integrations with third-party platforms. * Preparing and delivering End-User training * Project Estimation for client's proposals. * Managing business relationships with stakeholders, c-level executives and internal users involved and/or related to implementation. Working on the whole cycle of customer's business requirements gathering and analysis, design and architecture, data migration, functional & technical solution consulting. Implementation and maintenance of Salesforce solutions. Salesforce Solutions working on: * Sales Cloud + CPQ * Service Cloud + CTI + Community + Field Service * Marketing Cloud: Email Studio / Social Studio
01.01.2015 — 30.11.2015
DAIS Malta
Director Of Business Development
DAIS Malta is a Dow Jones Risk & Compliance Partner DAIS Persona is a multi-function "customer acceptance" and compliance search hybrid solution for KYC/AML/CFT . It is designed as a front-line screening and reporting tool to minimize regulatory risks. It enables you to search for an individual or a corporate entity against known sanction lists, like UN Sanction list, US Treasury OFAC, EU Sanctions list. Persona is also calibrated to download data from major commercial information providers for more accurate results.
01.11.2013 — 31.12.2014
3DMalta
IT Manager
* Overall IT management in the company * Evaluation, definition of new technologies to be implement * Oversee all phases of client's project from conception to completion. * Recommends information technology strategies, policies, and procedures by evaluating organisation outcomes; identifying problems; evaluating trends; anticipating requirements. * Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. * Maintains quality service by establishing and enforcing organisation standards.
01.11.2011 — 31.10.2016
FACHTOPIA LLC
Director Of Ecommerce
Responsibilities: * Client's single point of contact & management. * Planning and preparing eCommerce RFPs * Managing offshore development teams focus to deliver tailored digital commerce solutions * E-commerce proposal and estimation work, project scope * E-commerce project management: tasks, deliverables, dependencies, resources and timeline * Gathering all required assets from the clients * Ensuring team members understand deliverables and have task lists * Working with budgets, clients, and acting as a liaison between clients and developers, designers, and other team members * Managing internal and external stakeholders and resources * Cloud Solutions. * Building project schedules * Nexcess Gold Partner. * eCommerce Strategic Consulting, * Online marketing plan * Online Retail Sales Strategy development.
01.05.2011 — 30.11.2011
The World Bank
Senior Information Technology Business Consultant
IT Consultant & advisor for the development and deployment of Open Government Project for Public Fund management funded by World Bank in the Dominican Republic.
01.09.2010 — 30.11.2011
EDAPRESS LLC
Managing Director
* Management business operations * Execution of activities assigned related to Editorial Reports & Marketing communication * Liaison of business development with publishing media and editors. * Overview of business marketing strategy & execution.
01.09.2007 — 31.08.2011
Numericit
Senior Technology Consultant
* IT projects strategic consulting * IT projects development & implementation analysis * Google Apps consultancy & deployments for clients * Planning and managing Video Streaming deployments on events.
01.09.2003 — 31.08.2004
Verizon
Performance Improvement Specialist
Analysis & evaluation performance quality of Verizon platforms on West Coast of USA
01.10.2002 — 30.09.2003
Spokane Ltd
Chief Operating Officer
* Managing technology infrastructure for the 2003 Panamerican Games - Santo Domingo 2003 * Define and implement security policies and standards across Spokane S.A * Ensure quality, efficiency and consistency in the execution and implementation of server-side security policies and standards * Monitor and reporting statistics on problems and issues * Recognize and identify potential areas where existing policies and procedures require a change * Provide guidance and assess requirements for additional services and promote the use of IT services, where appropriate * Decision making on IT purchases, scope and budget of IT resources * Provide direct information security training to all Spokane members, contractors, alliances, and other third parties * Perform information security risk assessments and serve as the internal auditor for information security processes * Spokane's disaster recovery and business continuity plans for information systems * Monitor changes in legislation and accreditation standards that affect information security * Management of IT Department. Web Site Development under Linux GNU OS, PHP, Portal Development, Web Design, Server Administration.
01.09.2002 — 31.08.2003
United Nations
Web Development Specialist
Responsible for the implementation of a defined INSTRAW United Nations Security Initiative. Collaborate with Security Department to define and implement security policies and standards across INSTRAW United Nations Ensure quality, efficiency and consistency in the execution and implementation of Corporate Security policies and standards Monitor, develop, and deliver report statistics on problems and issues Recognize and identify potential areas where existing policies and procedures require change Provide guidance and assess requirements for additional services and promote use of IT services, where appropriate Make IT purchases recommendations regarding scope, timeline or budget changes/improvements Provide direct information security training to all INSTRAW members, contractors, alliances, and other third parties Perform information security risk assessments and serve as the internal auditor for information security processes INSTRAW disaster recovery and organization continuity plans for information systems Monitor changes in legislation and accreditation standards that affect information security
01.02.2001 — 30.11.2002
Orange Dominicana
Web Application Developer
Migration & implementation of web platform for Orange.com.do in the Dominican Republic. Developing the Orange Intranet
01.05.2000 — 31.01.2001
iLanguage.com
IT Manager
* Web Development and Web technologies consultant * Sysadmin & Networking tasks (Linux/Windows 2000) * IT Manager tasks * Internet Consultant * Planning and development of multilingual eCommerce/portal services using human and machine translations.
01.01.2000 — 31.12.2001
Rubycom
Technical Project Manager
Planning and Management of Web Development Projects and delivery to clients.

Attachments

Salesforce-Resume25-01-2021
PersonalPicture