•    9+ Years of experience in Software requirement analysis, design, development, deployment and production support of complex high-performance applications and including more than three Years of excellent experience on IT Infrastructure Library, ServiceNow Administration, and ServiceNow Development.
•    Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience-delivering medium to large-scale ServiceNow implementations.
•    Expertise in design, configuration, development, testing and implementation of IT Service Management, Infrastructure Operations, Application development.
•    Expertise in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
•    Experience in different ServiceNow modules such as Knowledge management, Incident management, Change management, Integrations and Notifications.
•    Possesses intense knowledge of ITIL processes such as Change, Incident management, Problem Management, SLA/OLA and Service Request Management.
•    Experience in creating new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
•    Experience in configuring Import Sets, SLA/OLA and Transform maps.
•    Technical understanding across technologies and domains including service management, tools, systems, quality assurance in various programming environments.
•    Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
•    Followed best practices of ServiceNow in developing a