Description
keyboard_arrow_downMain Skills
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keyboard_arrow_down System Test
application testing
IT Operations
software developments
Information Sciences
Data Migration
roaming
DevOps
SDLC
system integration
application development
high availability
Test Execution
Regression testing
Work & Experience
keyboard_arrow_down* supervising product portfolio and application development & support
* managing IT strategy and IT roadmap
* coordinate with all areas of the business in preparation for the release and implementation of
new features, products, services, including business requirements gathering and solution
design (E2E delivery)
* managing Problem and Incident Management, handling escalations, and resolving user issues
* monitoring & improving team performance (delivery on KPIs and SLAs)
* leading full development lifecycle (SDLC), planning, and managing overall day-to-day technical
activities
* customer facing meetings & C-level reports * managing Non-Functional area for Telco Digital transformation project
* with focus on system integration for BSS, CRM, order management, product catalogue management
and high availability of servers
* managing & supervising teams across CRM, BSS areas and 3rd party vendors
* SLA & KPI management
* Issue management
* communicating with all stakeholders & status reports to C-level to assure a close follow-up Enterprise Solution Manager * managing a major Telco Digital transformation project for client
* lead technical transformation to support and optimise business performance (CRM, BSS, Order
management, Product Catalogue, BI/DWH)
* Data Migration Strategy
* Leading business requirements gathering and solution design
* managing scope of software developments by reviewing specifications and requirements
* responsible for all teams, designing and implementing systems and services BSS Operations Manager / Managed Services * Telco operations support management
* monitoring daily activities of all operations IT systems to ensure BAU
* implementing new business requirements from internal stakeholders
* SLA &KPI responsible
* Troubleshooting management (Problem & Incident Management)
* Managing Development teams and working with the design team on improvement of user experience
and product customisation * launching DevOps team
* managing Service desk and Help desk
* fixing major and long-time operational problems
* developing and implementing product strategies and roadmaps aligned with company vision
* reinforcing relationship with customers by regular meetings and reports, setting-up of proper
incident handling, escalation management and communication improvements
* liaising and collaborating with all stakeholders to assure close follow-up of product delivery
& use Multimedia (IPTV) Consultant * setting up Test Approach & Test Design & UAT Support
* analysing & creating wide range of test scenarios, based on documentations, requirements, and
specifications
* reviewing legacy implementation to provide production support and recommendations
* End to End Test Execution and Reporting
* delivering IPTV and satellite TV for the biggest mobile operator in Russia - analysed capture
of traffic (server communication), logs and errors, introduced a problem / incident management
process, re-test of fixes before release, improving the delivery to customer Ericsson BSS System Test, Ericsson * evaluating system behaviour in BSS billing area
* examining and organising all related test scenarios, based on predefined design documentation,
customer requirements and system specifications
* incident & problem management
* detecting and repairing specific billing application defect through detailed application
testing and analysis BSS Expert, LHS & Ericsson * incident & problem management for high priority issues and showstopper incidents
* business requirements gathering and elicitation
* baseline and business configuration of products, services, tariffs, promotions, roaming
scenarios based on the business requirements
* test design and test execution for Sanity checks, E2E and Regression testing, UAT Support * acting as PoC BSS Operations Support team
* cooperating with Technical and Marketing Departments for business requirements definition,
implementation and set up of new tariffs, rate plans and invoice layouts for VAS, voice and
SMS services, offered by company
* problem management and fixes implementation Billing System Administrator Attachments
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